Client Account Services, Associate

Client Account Services, Associate - Morgan Stanley Investment Management
Location: India
Company Profile
Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries.

As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives, and needs is an important part of our culture.

Background on the Team
Client Account Services (CAS") is a newly formed global team within the Investment Management Division (IM"), its objective is to enhance client experience and to standardize processes and technology and improve partnership and synergies with other client facing functions.

CAS supports the equity, fixed income, multi-asset, liquidity and alternative businesses for IM, playing an integral role in servicing clients and coordinating client and pooled vehicle events including, on-boarding of new business, account transitions and terminations. The team also facilitates the onboarding of derivative products where applicable. The team works closely with IM business stakeholders, outsourced vendors including the Investment Manager Solutions (IMS) team, counterparties and other external parties to ensure completion on all deliverables.

Morgan Stanley's Investment Management's product range is continually evolving into new product and strategy areas, demanding ever changing infrastructure and solutions. The CAS Team facilitates discussions with all impacted parties to ensure that the appropriate support models are in place.

Primary Responsibilities

• Client and Pool Vehicle Event Coordination

• Provide on-going support to the global CAS team to help facilitate client and pooled vehicle events including onboarding, termination, custody transfer, in-specie transfer and other related transition activities.

• Obtain sign off from internal and external parties prior to funding, transition and termination of assigned accounts.
• Coordinate pooled vehicle share class launches.
• Set-up core accounts and sleeves on trading systems and other internal/external platforms.
• Ensure global workflow tools are updated in a timely manner.

• Track documentation related to global onboarding events (PPM, LPA, IMA, tax forms, formation documentation, etc.) and derivative product onboarding events (ISDAs, MSFTAs, futures agreements, repurchase agreements, etc,).

• Market Registration

• Work with Investment teams and Operations to understand and prioritize market opening requirements per investment strategy.

• Co-ordinate with client relationship managers, investment team and internal signatories to ensure timely completion of market opening along with relevant legalization requirements per jurisdiction as advised by custodians.
• Process market renewals prior to market expiry for jurisdictions in scope such as India, Indonesia, Egypt, Slovenia. Initiate market fee payments requests with internal teams where applicable. Validate market status for the investment team by reviewing the same with custodians and checking internal setup prior to the placement of a trade.
• Work with custodians to complete documents related to sub custodian changes in local markets to ensure no impact to trading.
• Ensure that relevant notifications pertaining 'Material changes' are communicated to custodians in a timely manner.

• Liaise with global custodians to ensure that critical market opening requests are prioritized and delivered in a timely manner.

• Stakeholder and Risk Management

• Ensure stakeholders are made aware of progress with regular status updates and prompt responses to queries.

• Ensure issues and incidents are escalated in a timely manner.
• Gather appropriate documentation for SSAE18 and other audits.

Skills Required

• A sound understanding of investment management including mutual funds, preferably with a focus on client service and onboarding.
• Excellent client service including strong verbal and written communication skills.
• Strong attention to detail.
• Excellent organizational and project management skills.
• Ability to interact with multiple internal and external parties including clients, client relationship managers, legal, compliance, investment teams, sales, and other functional operations teams.
• Ability to manage various tasks at once and work with several members of the team simultaneously.
• Ability to work effectively with minimal supervision.

Skills Desired

• Knowledge of automation tools like Alteryx, UI Path and Power BI and/or BlackRock Aladdin or Salesforce would be an added benefit.

Qualifications

• Bachelor's Degree (Business degree preferred) and prior experience in financial services and/or client on-boarding.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:
We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.