Technical/Customer Support Engineer

2 days ago

Bengaluru, Karnataka, India SkillPad Full time ₹ 5,00,000 - ₹ 12,00,000 per year

Requirement:

  • 2+ years of experience in a customer-facing technical or consulting role, or L2 Support, or Application Support
  • Basic knowledge of Web-based applications, various browsers, 
    HTML
     DOM, and CSS.
  • Basic understanding of cross-browser manual and automation testing
  • Excellent presentation and communication skills (both virtual and in-person)
  • Bachelor's degree or higher in Computer Science, Engineering, or other Engineering or Technical discipline or equivalent relevant experience.
  • Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration
  • Design best-practice solution architectures and process flows/workflows to help customers visualise their path to better automation.
  • Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our Product Management
  • Energetic and driven, hands-on individuals with a positive attitude
  • Results-oriented and focused on meeting deliverable timelines.
  • A team player with excellent communication skills.

Responsibilities

  • Provide 24x5 world-class support to customers. (Rotation Shift)
  • Manage customer queries and issues on Chat, Email, and on the Call.
  • Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge, etc.
  • Manage 
    tickets
     and chat SLAs.
  • Collaborate with Engineering, DevOps, and Product Management teams to address customer issues
  • Strong understanding of cross-browser manual and automation testing
  • Understand the Web-based applications (IIS, W/LAMP, etc.)
  • Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks.
  • Awareness of Hybrid cloud-based Saas solutions

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