General Manager

3 days ago

Gurgaon, Haryana, India Wattmonk Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role Overview
We are seeking a technology-driven General Manager Operations to lead our service delivery, automation initiatives, and operational performance.

This role requires a strategic operations leader with deep exposure to technology platforms, workflow automation, and digital transformation.

You will be responsible for managing large-scale service delivery teams, driving operational excellence, leveraging tech tools to optimize processes, and ensuring seamless collaboration between Operations and Technology.

This is a high-impact, high-ownership role for professionals who thrive at the intersection of operations and technology in fast-scaling organizations.

Key Responsibilities
Technology-Enabled Operations :

  • Champion adoption of workflow tools, CRMs, ticketing systems, RPA, and automation platforms to optimize processes.
  • Collaborate with Product & Tech teams to implement AI/ML-driven solutions for process efficiency.
  • Drive digitization of SOPs and ensure technology-first execution across delivery teams.

Operations Leadership

  • Lead and manage day-to-day operations across client-facing delivery teams.
  • Ensure adherence to SLAs, TAT, and quality benchmarks.

Performance & Process Excellence

  • Define, track, and improve KPIs using data analytics and dashboards.
  • Identify bottlenecks and implement automation-led solutions to scale delivery.
  • Standardize workflows, drive continuous improvement, and enhance tech adoption across functions.

Team & Stakeholder Management

  • Manage and coach mid-level managers and team leads; instill a performance-driven culture.
  • Act as the bridge between Operations, Technology, and Business teams for end-to-end execution.

Customer-Centric Technology Operations

  • Ensure technology-enabled workflows align with client requirements and quality standards.
  • Proactively manage escalations with real-time dashboards and reporting.

Governance & Compliance

  • Ensure compliance with quality, data security, and regulatory requirements.
  • Maintain audit-ready documentation through digital tools.

Candidate Profile
Required Qualifications :

  • 7 to 10 years of experience in technology-enabled operations, SaaS, or service delivery environments
  • Proven success in managing and scaling teams of with a technology-first approach.
  • Hands-on experience with workflow automation, CRM, RPA, ticketing, or digital platforms.
  • Strong analytical skills with ability to build and interpret data dashboards.
  • Excellent stakeholder management and communication skills.

Preferred Qualifications

  • Experience managing P&L or large operational budgets.
  • Exposure to solar, energy tech, SaaS, or digital service operations.
  • Knowledge of emerging technologies (AI, ML, cloud platforms) for operations optimization.

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