General Manager

2 days ago

Gurgaon, Haryana, India Wattmonk Technologies Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Role Overview
We are seeking a technology-driven General Manager Operations to lead our service delivery, automation initiatives, and operational performance.

This role requires a strategic operations leader with deep exposure to technology platforms, workflow automation, and digital transformation.

You will be responsible for managing large-scale service delivery teams, driving operational excellence, leveraging tech tools to optimize processes, and ensuring seamless collaboration between Operations and Technology.

This is a high-impact, high-ownership role for professionals who thrive at the intersection of operations and technology in fast-scaling organizations.

Key Responsibilities
Technology-Enabled Operations :

  • Champion adoption of workflow tools, CRMs, ticketing systems, RPA, and automation platforms to optimize processes.
  • Collaborate with Product & Tech teams to implement AI/ML-driven solutions for process efficiency.
  • Drive digitization of SOPs and ensure technology-first execution across delivery teams.

Operations Leadership

  • Lead and manage day-to-day operations across client-facing delivery teams.
  • Ensure adherence to SLAs, TAT, and quality benchmarks.

Performance & Process Excellence

  • Define, track, and improve KPIs using data analytics and dashboards.
  • Identify bottlenecks and implement automation-led solutions to scale delivery.
  • Standardize workflows, drive continuous improvement, and enhance tech adoption across functions.

Team & Stakeholder Management

  • Manage and coach mid-level managers and team leads; instill a performance-driven culture.
  • Act as the bridge between Operations, Technology, and Business teams for end-to-end execution.

Customer-Centric Technology Operations

  • Ensure technology-enabled workflows align with client requirements and quality standards.
  • Proactively manage escalations with real-time dashboards and reporting.

Governance & Compliance

  • Ensure compliance with quality, data security, and regulatory requirements.
  • Maintain audit-ready documentation through digital tools.

Candidate Profile
Required Qualifications :

  • 7 to 10 years of experience in technology-enabled operations, SaaS, or service delivery environments
  • Proven success in managing and scaling teams of with a technology-first approach.
  • Hands-on experience with workflow automation, CRM, RPA, ticketing, or digital platforms.
  • Strong analytical skills with ability to build and interpret data dashboards.
  • Excellent stakeholder management and communication skills.

Preferred Qualifications

  • Experience managing P&L or large operational budgets.
  • Exposure to solar, energy tech, SaaS, or digital service operations.
  • Knowledge of emerging technologies (AI, ML, cloud platforms) for operations optimization.

)

  • Digital Dentist

    2 days ago

    Gurgaon, Haryana, India HR Manager Full time ₹ 2,40,000 - ₹ 3,00,000 per year

    Key Responsibilities:1) Digital Treatment Planning: Utilize state-of-the-art 3D intraoral scanners and digital software to create precise digital impressions and treatment planning.2) Consultations: Provide thorough consultations to patients, explaining treatment options including costs, benefits, and expected outcomes of various dental treatments and smile...

  • General Manager

    4 days ago

    Gurgaon, Haryana, India PORCHE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    We're Hiring: General Manager – Porche | GurgaonAre you a dynamic hospitality leader with a passion for creating exceptional guest experiences?We're looking for an experiencedGeneral Managerto lead operations for our premium restaurantbar & brewery – Porche, Gurgaon.Location:Gurgaon (Candidates with Delhi & Gurgaon experience...

  • Relationship Manager

    2 weeks ago

    Gurgaon, Haryana, India Bajaj General Insurance Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionBajaj Allianz General Insurance Limited is a joint venture between Bajaj Finserv Limited and Allianz SE, known for its empathetic ethos, #CaringlyYours. The company offers a wide range of insurance services, including health, car, bike, pet, travel, home, cyber, and crop insurance. With a strong network of around 10,000 employees, over...

  • General Manager

    12 hours ago

    Gurgaon, Haryana, India Amber Palace Hotels Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Hiring Hotel General Manager to lead rooms, restaurant, caf & banquetsEnsure guest satisfaction & profitabilityManage staff, sales & marketingYoung, dynamic, result-oriented leaderDelhi NCR hotel experience preferredStrong leadership

  • Lead Generation Manager

    9 hours ago

    Gurgaon, Haryana, India MYTVS Full time ₹ 60,00,000 - ₹ 1,00,00,000 per year

    Job Title: Lead Generation ManagerExperience: 5 – 7 yearsEmployment Type: Full-timeAbout the Role:We are seeking a results-driven Lead Generation Manager to spearhead our demand generation efforts. The ideal candidate should have a strong background in software lead generation (preferred) or B2B lead generation with proven expertise across platforms like...

  • General Manager

    6 hours ago

    Gurgaon, Haryana, India Gigmo Solutions Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About Gigmo Solutions Pvt. Ltd.  Gigmo Solutions Pvt. Ltd is a young early-stage startup started by co-founders with combined global experience of 60+ years with a mission to fundamentally disrupt customer support industry through perfectly tuned symphony of Artificial Intelligence based conversational bots and Gig workers. Designation: General Manager...

  • General Manager

    2 weeks ago

    Gurgaon, Haryana, India Lenskart Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    General Manager - Total Rewards Our Next Chapter – Lead With Us As Lenskart continues to scale rapidly across India and international markets, we are looking for a strategic, data-driven, and business-aligned Performance and Rewards leader to join us as Assistant General Manager – Performance & Rewards. The Performance and Rewards leader at is...

  • General Manager

    2 days ago

    Gurgaon, Haryana, India Lenskart Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    General Manager/AVP - Total Rewards Our Next Chapter – Lead With Us As Lenskart continues to scale rapidly across India and international markets, we are looking for a strategic, data-driven, and business-aligned Performance and Rewards leader to join us as Assistant General Manager – Performance & Rewards. The Performance and Rewards leader at is...

  • General Manager

    1 week ago

    Gurgaon, Haryana, India Varun Beverages Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per year

    Key Deliverables- Financial Planning and Budgeting:- Develop and design effective budget models for departments and the entire company.- Prepare and manage budgets, ensuring alignment with organizational goals.- Contribute to the financial planning and forecasting process of the units.- Review monthly budget variance reports, analyze gaps, and recommend...

  • General Manager

    4 days ago

    Gurgaon, Haryana, India Melange Hotels Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Location:Golf Course Road, GurugramExperience:10+ years in hospitality with at least 5 years in hotel managementWe're an upcoming premium hotel chain launching our first property on Golf Course Road, Gurgaon. We're looking for aGeneral Managerwho can take complete charge of the property, from operations and staffing to guest experience and overall...