After Sales Service Domain Consultant

3 days ago

Bengaluru, Karnataka, India Tata Consultancy Services Full time ₹ 15,00,000 - ₹ 20,00,000 per year

Role: After Sales Service Domain ConsultantExperience: 8 to 15 yrs

Location: Mumbai, Chennai, Pune, BangaloreJob Description:10-15+ years' experience and expertise in Service-Centric function, preferably in heavy equipment, aerospace, industrial, automotive manufacturing Expertise in Servitization, Field Service Management, scheduling, maintenance, repairs, overhauls, Contracts, Service BOM, , Service Analytics, Depot Repair, Warranty, Service / Aftermarket Parts, IOT and Service System Integration. Consulting and deployment of service / aftermarket management solutions.

Strong communication and presentation skills are required. Will communicating with internal and customer teams. Must display ability to discover and define business requirements.

A strong understanding of Business Process Modeling is required. Contribute and collaborate with team that implements the solution. 70-80% Client Interaction and 30-20% Internal asstes

Support solution development with key technologies (Service Max, Zinier, IFS, ServiceNow, Syncron, Techsee, CareAR, PTC SLM, Windchill SIM, Inservice, Servigistics , JDA ,SAP SPM, Oracle etc.) by giving the domain inputs to IT teams. Work on pre-sales activities for identifying and converting business consulting and IT implementation opportunities. Responsibilities:Consulting – defining strategy, roadmap, business capabilities, requirements and working with team in implementation.

Identify opportunities through business connects with clients and relationships in TCS ecosystem

Lead RFP responses and contribute

Track emerging business models and trends for its applicability in manufacturing. Build connects with analysts, speak jointly with customers in key Industry forums and publish thought leadership articles

Prepare assets for practice

Experiencein outcome centric models Required qualifications:Graduate/Post Graduate in Engineering or SciencesExperience in Service Planning, Scheduling, product as a service, Statistics, BOM, Catalog building, analytics and automation, Pricing .Experience in implementation of PTC SLM Modules, Service Max, IFS, ServiceNow or any SLM packages.Digital Enablement of Service Transformation using Big Data, Cloud, Augmented Reality, Artificial Intelligence, Chatbots etc

Publication of articles in forums

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