Technical Service Engineer
18 hours ago
Role & responsibilities
- Provide on-site and remote technical assistance to fabricators, dealers, and customers regarding fabrication, installation, and maintenance of uPVC window and door systems.
- Resolve product-related issues such as profile performance, sealing, hardware compatibility, and installation defects.
- Conduct root cause analysis of customer complaints and recommend corrective/ preventive actions.
- Conduct training sessions and workshops for fabricators and installation teams on fabrication techniques, hardware fitting, and best installation practices.
- Collaborate with the R&D and production teams to communicate field feedback for continuous improvement of profiles and accessories.
- Visit project sites to supervise installation and ensure alignment with design and quality specifications.
- Prepare detailed technical reports, service visit summaries, and customer feedback records.
- Maintain a database of complaints, resolutions, and recurring technical issues.
Preferred candidate profile
- Strong understanding of uPVC profile systems, fabrication processes, and hardware applications.
- Good knowledge of architectural drawings, glazing details, and site measurement techniques.
- Problem-solving and analytical skills with attention to detail.
- Effective communication and interpersonal skills for dealing with fabricators, architects, and clients.
- Ability to work independently and manage multiple technical support assignments.
- Diploma or Bachelors degree in Mechanical, Civil, or Production Engineering (or related field)
- 2–5 years of experience in technical service, fabrication support, or quality control in uPVC doors & windows industry
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