Senior Technical Engineer

19 hours ago

Ghaziabad, Uttar Pradesh, India Best Barcode System Full time ₹ 4,00,000 - ₹ 8,00,000 per year

Role & Responsibilities

  • Provide technical support, installation, and troubleshooting for DCode range of products including:

  • Label Printers (Desktop & Industrial)

  • POS Printers & Mobile Printers
  • Barcode Scanners (1D/2D/BT)

  • Android-based PDAs / Mobile Computers

  • Diagnose and resolve hardware, firmware, and communication interface issues (USB, Serial, LAN, Wi-Fi, Bluetooth).

  • Perform firmware upgrades, driver installations, and configuration for printing and scanning solutions.
  • Assist in demo setups, product testing, and pre-sales technical validation for customers and distributors.
  • Support service center teams and field engineers through remote and onsite assistance.
  • Prepare technical documentation, installation guides, and training material for partners and end users.
  • Coordinate with R&D and Product teams for bug reporting, field feedback, and feature enhancementdiscussions.
  • Maintain detailed ticket logs, service reports, and escalation records through CRM tools.
  • Train clients IT teams on installation, usage, and preventive maintenance.

Preferred Candidate Profile

  • Diploma / B.Tech / B.E. in Electronics, Computer Science, or related field.
  • Minimum 3 years of experience in AIDC / Barcode / Printer / POS / PDA support domain.
  • Strong understanding of printer mechanisms, sensor calibrations, firmware flashing, and driver configuration.
  • Proficient in Windows & Android troubleshooting, network configuration, and peripheral interfacing.
  • Exposure to barcode software tools (Bartender, NiceLabel, Zebra Designer, Seagull Drivers, etc.).
  • Excellent analytical and communication skills with customer-first attitude.
  • Ability to manage multiple installations and service requests independently.
  • Candidates with experience in brands like Zebra, TSC, Postek, Honeywell, or DCode preferred.

Why Join DCode

  • Opportunity to work with one of India's fastest-growing Made-in-India AIDC brands.
  • Exposure to latest printing, scanning, and mobility technologies.
  • Strong growth path towards Technical Lead / Product Specialist roles.

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