DGM - Software Verification and Technical Support

Job Description:

We are seeking a highly skilled a Software Verification and Technical Support Manager to lead our software verification team and ensure the delivery of high-quality applications. The ideal candidate will have a strong background in team management, software verification, technical support, handling the technical challenges, test automation, and stakeholder management, along with experience in resource planning, and hardware integration.

Key Responsibilities:

Team Management & Planning

• Lead, mentor, and manage a team of software verification engineers and technical support professionals.
• Plan and allocate resources, including test equipment, tools, and team bandwidth, to meet project deadlines.
• Establish and enforce best practices for software testing, verification, and validation.
• Strong collaboration with P.O.s and technical leads.

Test Strategy & Execution

• Develop and implement test strategies, ensuring comprehensive test coverage for software releases.
• Track and monitor test progress, defects, and quality metrics, ensuring timely resolution of issues.
• Drive test automation initiatives to improve efficiency and coverage.
• Oversee test environment setup, including hardware-software integration, where applicable.

Technical Support & Feedback Management

• Lead the technical support team in troubleshooting and resolving customer-reported issues efficiently.
• Maintain a structured approach to documenting and addressing customer concerns.
• Work closely with other tech support team to understand pain points, gather feedback, and implement improvements.

Stakeholder Coordination & Reporting

• Collaborate with cross-functional teams, including development, product management, and customer support, to align on requirements and deliverables.
• Provide regular updates on test progress, quality metrics, and risk assessments to senior management and stakeholders.
• Define and manage KPIs to measure software quality and support effectiveness.

Process Improvement & Automation

• Identify opportunities for process improvements in software verification and technical support.
• Drive automation initiatives for test execution and reporting.
• Implement industry best practices for continuous quality improvement.

Qualifications:

• Bachelor's degree in computer science, Electronics, or a related field.
• 8+ years of experience in software verification, testing, or technical support roles, with 2+ years in a leadership/managerial position.
• Strong expertise in test planning, execution, and defect tracking.
• Hands-on experience with test automation tools.
• Knowledge of hardware integration is a plus.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to work in a fast-paced environment with cross-functional teams.
• Experience in UPS / Services segment is an advantage.
• Familiarity with agile methodologies and DevOps practices.
• Exposure to customer-facing roles in technical support or field applications.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric – apply today

€36 billion global revenue

+13% organic growth

employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.