Debt Recovery

24 hours ago

Begumpet Hyderabad, India Tieup Auxiliary Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Team Leader – Collections / Telecalling

Location: Begumpet

Employment Type: Full-Time

Department: Collections / Recovery / Telecalling

________________________________________

Job Summary:

We are seeking a proactive and disciplined Team Leader to manage and motivate a team of telecallers in the collections domain. The ideal candidate will ensure daily targets are met, maintain compliance with company policies, and foster a respectful, performance-driven work environment.

________________________________________

Key Responsibilities:


• Supervise and guide a team of telecallers to achieve daily, weekly, and monthly recovery targets.


• Monitor call quality, productivity, and adherence to scripts and compliance protocols.


• Conduct daily briefings, performance reviews, and training sessions.


• Handle escalations and resolve customer disputes professionally.


• Maintain accurate MIS reports and share updates with management.


• Enforce discipline, attendance, and code of conduct within the team.


• Coordinate with HR for onboarding, leave approvals, and incentive tracking.

________________________________________

Requirements:


• Minimum 1–3 years of experience in collections, recovery, or telecalling.


• Proven leadership and team management skills.


• Strong communication in English and regional languages.


• Familiarity with recovery protocols, compliance norms, and call center tools.


• Ability to work under pressure and meet deadlines.

________________________________________

Benefits:


• Fixed salary performance-based incentives.


• Professional growth opportunities.


• Supportive work culture with clear policies and escalation matrix.

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