Collection Team Leader

2 days ago


Begumpet Hyderabad, India Tieup Auxiliary Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Job Title: Team Leader – Debt Recovery (Telecalling)

Location: Begumpet, Hyderabad

Department: Collections / Recovery

Role OverviewWe are seeking a dynamic and results-driven Team Leader to manage a team of telecallers focused on debt recovery. The ideal candidate will have strong leadership skills, a deep understanding of recovery processes, and the ability to drive performance while maintaining compliance and empathy.

Key Responsibilities:

  • Supervise and motivate a team of telecallers handling overdue accounts
  • Allocate daily calling targets and monitor performance metrics (PTP, conversion, follow-ups)
  • Ensure adherence to recovery scripts, compliance norms, and ethical standards
  • Handle escalated customer interactions and negotiate repayment plans
  • Conduct regular training, coaching, and performance reviews
  • Collaborate with field recovery teams and legal departments for high-risk cases
  • Prepare daily/weekly MIS reports and share insights with management
  • Maintain discipline, attendance, and morale within the team

RequirementsGraduate in any discipline; MBA preferred

  • 3–5 years of experience in debt recovery, collections, or telecalling
  • Proven team management and negotiation skills
  • Familiarity with CRM tools and dialer systems
  • Strong communication in English and regional languages
  • Ability to handle pressure and meet recovery targets

What We OfferCompetitive salary with performance incentives

  • Structured career growth and leadership training
  • Supportive work environment with compliance-first culture


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