Lead Event Management

2 days ago

Chennai, Tamil Nadu, India Hapag-lloyd Technology Center Full time US$ 90,000 - US$ 1,20,000 per year

Role & responsibilities

  • Continuously monitor enterprise tools (e.g., Dynatrace, SolarWinds, Splunk, Prometheus, ServiceNow Event Management, etc.).
  • Detect abnormal system behavior and service degradations through event correlation and anomaly detection.
  • Ensure monitoring thresholds and dashboards are accurately configured and optimized.
  • Analyze event patterns, reduce alert noise, and identify root symptoms from events.
  • Classify events based on severity and impact; escalate confirmed alerts as incidents when required.
  • Correlate events across infrastructure, application, and cloud layers to determine potential service impacts
  • Collaborate with L2/L3, Network, Cloud, and Application teams for real-time response.
  • Maintain event logs, shift handover reports, and status dashboards.
  • Provide inputs to weekly/monthly reporting on alerts, false positives, and event trends.
  • Support improvements in automation, noise reduction, and event workflow optimization.
  • Coordinate with the Observability and Automation teams to enhance proactive monitoring capabilities.
  • Participate in tool integration, testing, and continuous improvements in event management processes.
  • Support compliance audits by maintaining traceability of event detection to resolution.

Conduct periodic reviews of event rules and suppression filters to reduce false positives.

Preferred candidate profile

  • 7 to 9 years of experience in IT Operations, Event Monitoring, or Command Center/NOC.
  • Strong hands-on experience with event management tools like ServiceNow Event Management, Dynatrace, AppDynamics, Splunk, BMC TrueSight, or equivalent.
  • Knowledge of ITIL practices, especially Event Management, Incident Management, Problem Management.
  • Experience working in a 24x7 operations environment, including night/weekend shifts.
  • Understanding of cloud environments (AWS/Azure/GCP) and associated monitoring capabilities.
  • Ability to identify false positives and drive monitoring optimization efforts.
  • Good communication skills for shift handovers, war room coordination, and reporting.
  • Experience coordinating with multiple support teams under high-pressure scenarios.
  • Exposure to business-critical application support and service reliability practices.
  • Demonstrated ability to work independently and collaboratively in a distributed team model.

Preferred Qualifications

  • ITIL v4 Foundation certified.
  • Experience with observability platforms (Elastic, New Relic, Grafana, Prometheus, etc.).
  • Scripting skills (PowerShell, Python, etc.) for automation of alert validation or report generation.
  • Exposure to SRE practices or AIOps initiatives.

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