IT Application Technical Analyst

The IT Application Technical Analyst is a mid-level position in the IT Application
Analyst job family.
The primary responsibility of the IT Application Technical Analyst is to provide highly
skilled technical expertise in business application administration. They consult and
collaborate with the application analyst, development, and infrastructure teams, as
well as business stakeholders to provide a high degree of system reliability,
availability and performance.

Perform business application administration

• IT Application Technical Analysts perform Business Application Administration tasks
  as requested. These tasks include patching and upgrades, moving changes to
  production, security configurations, spool management/administration, batch
  management/administration, daily health checks (work processes, users, system
  logs, dumps, locks, developer traces, system traces and disk space), user creation,
  access rights configurations, backups, and creating/maintaining integration points
  with other external systems.

Install, upgrade and maintain business application systems

• They install, upgrade and maintain business application for Dimension Data
  companies. They apply Support Packages, Support Stacks, patches and component
  upgrades. These individuals manage application users, authorisations and profiles.
  They maintain the integrity of the application system environment by managing the
  dev, QA, and production systems and the data they contain.

Resolve problems

• IT Application Technical Analyst perform troubleshooting and analysis for application
  technical problems and issues. They work with application and infrastructure teams
  to troubleshoot and analyse problems/issues.

Perform configurations

• They configure required monitoring configuration for the business applications
  systems and databases. The IT Application Technical Analyst performs monitoring
  and tuning on applications and databases.

Behavioural skills

• IT Application Technical Analysts demonstrate strong analytical skills with the ability
  to investigate problems and develop/execute appropriate action plans. They
  demonstrate the ability in exercising initiative and independent judgement on issues,
  follow-up and resolution. They possess good time management skills and maturity in
  handling complex issues and requirements with conflicting priorities and deadlines.
  These individuals demonstrate good verbal and written communication skills. They
  possess a positive can-do approach to work and a cautious, detailed work style.
  

In this position you will be required to:

• Perform Business Application Administration tasks as requested.
• Install, upgrade and maintain Business Application systems including.
• Apply Support Packages, Support Stacks, patches and component upgrades.
• Manage Application users, authorisations and profiles.
• Maintain the integrity of the Application environment.
• Perform troubleshooting and analysis for basis problems and issues.
• Perform configuration for Business Application systems and databases.
  
  Requirements:

Education

• Degree in Computer Science/ Computer Engineering or related fields
• Application Certification preferred

• At least 3 – 4 years' work experience in Business Application technical management
• Experience with OS and database management
• Experience in middleware and B2B applications

Personal

Skills and knowledge

• Demonstrate good verbal and written communication skills
• Demonstrate a positive can-do approach to work
• Demonstrate a cautious, detailed work style
• Possess strong analytical skills with good problem solving and solution
  formulation skills
• Demonstrate good time management skills
• Display maturity in handling complex issues with conflicting priorities and deadlines

• Demonstrate the ability in exercising initiative and independent judgement on issues, follow up and resolution

• Senior IT Application Analyst
• Principal IT Application Analyst

Experience

• At least 3 – 4 years' work experience in Business Application technical management
• Experience with OS and database management
• Experience in middleware and B2B applications