IT Technical Analysis Analyst

1 day ago

Bengaluru, Karnataka, India Dell Technologies Full time

IT Technical Analysis Analyst

Why do Dell Technologies customers remain Dell Technologies customers? It's because of our consistently high levels of customer service. Our IT Technical Analysis team is the focal point of this commitment. We provide technical support and training to PC and PC network users. Known for our versatility across the technical spectrum, we use hardware and software tools to solve problems while supporting, installing and maintaining PCs, LANs, server hardware, operating systems, software and related-IT sanctioned peripherals

Join us to do the best work of your career and make a profound social impact as a IT Technical Analysis Analyst on our End User Computing, Corporate & Federal IT ( EUCCF) Team in Bangalore.

What you'll achieve
We are looking for an IT Technical Analyst to work in our organization who will be responsible for managing the day today IT support. In this position, the successful applicant will be responsible for maintaining the integrity of all computer workstations and associated software within the office building. The IT Analyst will also be the main point of contact for employee who are experiencing computer issues. This is an excellent opportunity for the right individual to join an established organization that has experienced significant growth.

You will:

  • Installs and supports both hardware and software components for user group. Performs preventive maintenance, test and repair of equipment.

  • Evaluates system configuration and software to ensure effective use of hardware resources.

  • Addresses and resolves hardware, software and customer issues.

  • Engages users to determine their potential future business requirements.

  • Provides positive customer experience with each customer interaction.

Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here's what we are looking for with this role:

Essential Requirements

  • Graduate degree with 3 -4 year's relevant experience.

  • Ability to develop business relationships and communicate effectively with the user community.

  • Basic troubleshooting skills, understanding of the fundamentals of network, server, and desktop administration, installations, upgrades, techniques, tools, and equipment.

  • Applies basic knowledge of processes and resources required to perform analytical and technical tasks on PC systems.

  • Understanding of customer service techniques as required to address PC

Desirable Requirements

  • Builds trust; explains the rationale behind processes, approaches and decisions. Anticipates future needs based on past transactions.

  • Able to accurately and effectively communicate subject-matter specific and/or technical topics to an audience unfamiliar with the nuances of the discipline.

Who we are

We believe that each of us has the power to make an impact. That's why we put our team members at the center of everything we do. If you're looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we're looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Application closing date: 26 December 2025

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.

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