Technical Analyst

13 hours ago

Bengaluru, Karnataka, India nirmal vision Full time ₹ 4,00,000 - ₹ 12,00,000 per year
Position: Technical Analyst - Helpdesk Specialist Experience: 2.5 Yrs to 4 Yrs Job Location: Bangalore (Work from office from the date of joining) Shift: 24X7 Notice Period: Immediate Skills: Active Directory, Ticket Management, Office 365, VPN, MS Excel, troubleshoot hardware and software issues.
  Job Description:
  • Serve as the first contact with customers who need technical assistance via the phone or email.
  • Provide support for incoming queries and issues related to applications.
  • Actively monitoring the Applications and Mailboxes for our clients.
  • Supervise all alerts related to application and system procedures and provide services proactively.
  • Ensure that client systems are fully operational.
  • Flexibility - Willing to work in shifts 24/7.
  • Timely respond to email messages for customers seeking help.
  • Excellent problem-solving and communication skills.
  • Follow up with customers to ensure the issue has been resolved.
Qualification: BSC / MSC / B-Tech / BE in Information Technology, Computer Science

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