Manager - Growth & Development Ops (L&D Advisors - Tax) - Hyderabad

Position Summary:

Manager (CL5), Growth and Development, Tax

The chief purpose of Growth and Development at Deloitte is to grow leaders for the future, build world-class capabilities for maximum client impact, and consistently deliver an exceptional development experience to our people.

Learning is at the core of Deloitte's culture. We emphasize a holistic approach to development that is not just about education, but also self-awareness, exposure to real-world problems, and connections to people. We position our professionals to help tackle some of the most complex issues in business, our communities, and society at large.

The Team

The USI Tax Growth & Development team has pioneered in providing comprehensive learning solutions to the Tax Practice. Innovation and human centricity lie at the core of the team's vision, empowering professionals to 'own their development' by building their technical, professional and leadership capabilities. The team is dynamic, providing career-growth and strength-based opportunities to help fulfil your aspirations.

Within the larger HR services umbrella, the USI Tax Growth & Development team owns the learning and Development charter for the USI Tax practice. The team supports all India locations. The team works in conjunction with the Tax business to cover Technical, Industry, Professional and Leadership skills.

Your Role:

• Strategy & Vision:

o Work closely with stakeholders on key strategic priorities; provide input into aligning Talent Development strategy with business goals

o Act as a learning and talent development business advisor on effective and leading-edge learning and development strategies to achieve business goals

o Develop strategies to drive key strategic business/talent development initiatives/priorities

• Stakeholder Relationship Management:

o Build effective relationships with key stakeholders related to development projects

o Prepare draft presentations and reports to support stakeholder meetings

o Participate in or lead project teams to build positive, collaborative partnerships among business stakeholders, and peers

o Maintain relationships with content-based leads (SMRs)

• Program Management:

o Track and manage participant registrations, facilitator onboarding, train-the-trainer workshops, and end-to-end program management throughout the course of the program delivery.

o Partner with SMEs and all teams involved to ensure training materials are most up to date

o Ensure world class practitioner experience through seamless delivery and seek feedback regularly to determine ROI

o Continuously look for new ways to bring leading edge technologies and concepts to enhance the learning experience of the practitioners

o Partner with the Learning Delivery, Evaluations, and other support teams to use best-in-class core talent development processes for communications, classroom/virtual-live/on demand delivery, metrics, reporting, and solution support

o Maintain strong knowledge of development tools, modalities, and learning methodologies

o Support end-to-end participant journey, facilitator sourcing, and all related communications

• Operations:

o Manage L&D investment through effective planning, budgeting, forecasting, and vendor management

o Use learning measurement and analytics to assess program efficiency and effectiveness, ensuring that all key learning metrics are measured, published, and leveraged for decision making

o Enhance operational efficiencies ensuring on time deliveries and coach availability, and leverage 3E framework for multiple career models in play within the service area

o Collaborate with Learning Operations to maintain accurate curriculum data integrity, maintain historical archives, and respond to ad hoc requests for curriculum information

o Vendor and licensing alignment with regulatory directives

o Content Management focus on compliance obligations

o Manage system and process configurations with full understanding of configuration impacts and execute/track agreed upon configurations based upon business impact and regulatory standards

o Internal Systems Management and development to support business needs with regulatory frameworks

o Reporting and retention requirements based upon regulatory measures

o Communications Strategy including website management

o Coordinate with internal support teams (Learning ops, Delivery, Learning Design Services) to prioritize activities and business needs.

o Embeds regulatory awareness into daily operations and monitors compliance with operations processes.

• Communications:

o Design and rollout key stakeholder and practitioner communications such as TTT and program schedules, practice-wide communications, learning SPOCs communications, etc.

• Metrics/Reporting:

o Demonstrate initiative in gathering feedback and data from practitioners, improving learning and development programs, and constantly moving learning to the next level

o Work in partnership with the Delivery and National Evaluations teams to use standard metrics and develop any unique measurement requirements for projects

o Produce metric scorecards for learning programs as appropriate

o Prepare debrief presentations to assist with the facilitation of program delivery discussions

Required:

• Education: Bachelor's Degree/MBA/PGDBA/PGDBM/PGCHRM or equivalent degree
• Experience: Overall, 6+ years of deep experience in Learning and Development/Talent Development in matrixed organizations focused on international markets. Experience in overall training process management, training needs identification, vendor management, project management, cross-border stakeholder management, financial management
• Job location: Hyderabad
• Preferred skills:

o Familiarity with SharePoint, Data Insights tools (Power BI, Tableau) and AI tools is critical

o Familiarity with understanding of L&D practices and methodologies

o Relevant experience in executing learning strategy/processes

o Experience in stakeholder management

o Excellent verbal and written communication skills

o Higher levels of proficiency in MS Office tools such as Excel and Power Point

o Must have a keen eye for data and analysis for meaningful insights

Shift Timings : 2pm -11pm

How you'll grow

At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunities—including exposure to leaders, sponsors, coaches, and challenging assignments—to help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.

Disclaimer: Please note that this job description is subject to change based on the business/project requirements and at the discretion of management.

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially—and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.

Requisition code: 310009