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CS Manager

2 weeks ago

Mumbai Metropolitan Region, India Dreamcast Full time US$ 90,000 - US$ 1,20,000 per year

About The Opportunity
Operating at the forefront of the live events and experiential technology sector, we deliver end-to-end solutions for corporate conferences, music festivals, and brand activations. Our on-site teams integrate cutting-edge AV systems, ticketing platforms, CRM integrations, and real-time support to ensure flawless attendee experiences. As we expand across India, we're seeking an Event Technology Customer Success Manager to champion customer satisfaction and technical excellence on every event.

Role & Responsibilities

  • Lead the on-site deployment, configuration, and troubleshooting of AV, and ticketing systems for live events.
  • Serve as the primary technical liaison between clients and internal operations, ensuring clear communication of requirements and progress.
  • Develop and implement customer success plans, including training sessions, documentation handoffs, and post-event debriefs.
  • Coordinate cross-functional teams—engineering, production, logistics—to meet project timelines and SLAs.
  • Monitor performance metrics and customer feedback, driving continuous improvement in service delivery and technical processes.
  • Escalate critical issues proactively and lead rapid-resolution initiatives to minimize downtime and maximize client satisfaction.

Skills & Qualifications
Must-Have

  • 5+ years of experience in event technology, or customer success roles.
  • Proven expertise with professional, ticketing software, and CRM integrations.
  • Strong project management skills with a track record of delivering on-site technology solutions under tight deadlines.
  • Excellent stakeholder communication skills, with the ability to translate technical details to non-technical audiences.
  • Demonstrated problem-solving ability, troubleshooting hardware/software issues in live environments.

Preferred

  • Bachelor's degree in Engineering, Event Management, or related field.
  • Experience with cloud-based event platforms, networked AV architectures, and IoT device integrations.

Benefits & Culture Highlights

  • Dynamic, collaborative environment with rapid career growth opportunities.
  • Hands-on exposure to large-scale live events and cutting-edge event tech.
  • Competitive compensation, on-site allowances, and professional development support.

Skills: networked av architectures,iot device integrations,crm,crm integrations,customer success,ticketing,project management,cloud-based event platforms,event technology,av systems,problem-solving,live events,technology,ticketing platforms,stakeholder communication,communication,events