HR Support Associate

2 days ago


Bengaluru, Karnataka, India Wisemonk Full time ₹ 3,00,000 - ₹ 6,00,000 per year

Role: HR Support Associate

Location:
In-office, Seshadripuram, Bengaluru

About Wisemonk

Wisemonk is India's #1 Employer of Record platform — helping global companies hire, pay, and manage top talent in India compliantly and effortlessly.

Role Overview

We're looking for a sharp and empathetic HR Support Associate to handle all employee concerns via Intercom. You'll be the first line of response for hundreds of employees across India — ensuring their questions, issues, and requests are resolved
quickly
,
accurately
, and with a
human touch
.

Key Responsibilities

  • Own and manage all employee tickets on Intercom — from payroll queries to policy clarifications
  • Ensure 100% resolution with clear communication and quick turnaround time
  • Coordinate with internal teams (payroll, finance, HRBP, legal) to drive resolutions
  • Maintain ticket logs, update FAQs, and escalate recurring issues for systemic fixes
  • Track response and resolution time; identify ways to reduce them
  • Maintain a helpful, professional tone in all interactions

What We're Looking For

  • Excellent written and verbal communication
  • High ownership mindset — you don't let issues linger
  • Ability to grasp HR/payroll nuances quickly
  • Strong coordination and follow-through
  • 0–1 years experience; freshers welcome if academically strong and fast learners

Why Join Wisemonk

  • Be part of a high-growth team reimagining global employment
  • Work with speed, precision, and extreme ownership
  • Learn fast, grow fast — and make a real impact

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