Technology Applications Expert

5 days ago

Nelamangala, Karnataka, India Biesse Full time ₹ 20,00,000 - ₹ 25,00,000 per year

Location: Nelamangala, Bangalore North

Role & responsibilities

  • Tech Center Operations: Ensure the seamless functioning of the Tech Center in alignment with Biesse's standards and requirements.
  • Machine Availability & Maintenance: Ensure that machines are available as per the plan and are well-maintained for customer demonstrations.
  • Machine Demonstrations: Conduct high-quality machine demonstrations as per Biesse standards to support the Sales Team in achieving order intake.
  • Customer Experience: Showcase Biesses multi-material applications, ensuring a positive and impactful experience for customers.
  • Demo Quality & Effectiveness: Evaluate the effectiveness of demonstrations and implement improvements to enhance their impact.
  • Cross-Functional Coordination: Collaborate with the technology applications team, customer care, and sales team to plan and execute structured demos efficiently.
  • On-Site Demonstrations: Support the sales team in organizing and conducting demonstrations at customer locations as required.
  • Product Training: Provide comprehensive product training at the Tech Center for customers, sales teams, technology applications specialists, and service engineers, including new employees.
  • Resource Management: Ensure the availability and proper maintenance of machines, consumables, and other essential items required for delivering demonstrations.
  • Event Management: Organize and oversee internal events, ensuring they meet set standards and achieve defined targets.
  • Compliance & Standards: Ensure strict adherence to QMS and IMS standards and procedures within the company.
  • Leadership & Company Values: Embody and promote the companys values, vision, and mission by leading by example.
  • Policy Adherence: Ensure that team members comply with company policies with zero tolerance for deviations.
  • Additional Responsibilities: Undertake any other tasks assigned by superiors based on organizational needs.

Preferred candidate profile

  • Bachelor's Degree in Mechanical or Mechatronics Engineering or a related field.
  • Minimum of 10 years of experience in a technical support or service support role for CNC Machines.
  • Strong understanding of the company's standard technology portfolio and its applications.
  • Excellent analytical and problem-solving skills.
  • Effective communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
  • Proven ability to lead and mentor a team.
  • Ability to identify training needs and develop effective training programs.
  • Strong commitment to continuous learning and staying up-to-date on industry trends.

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