Front Office Manager cum sales executive

3 days ago

Kozhikode, Kerala, India SKIN TIME Full time ₹ 4,00,000 - ₹ 12,00,000 per year

Front Office Operations

  • Welcome and assist patients in a professional and courteous manner.
  • Manage appointment scheduling, confirmations, and follow-up communications.
  • Coordinate with dermatologists, therapists, and support staff to ensure smooth clinic workflow.
  • Handle billing, invoicing, and daily cash reconciliation.
  • Maintain accurate patient records and ensure data confidentiality.
  • Supervise the upkeep and ambience of the reception and waiting areas.

Sales & Revenue Generation

  • Provide information about services, treatments, and skincare products.
  • Conduct initial consultations and guide clients toward suitable treatment options.
  • Convert inquiries into confirmed appointments and achieve monthly sales targets.
  • Upsell and cross-sell services, treatment packages, and memberships.
  • Assist in executing promotional activities, events, and marketing campaigns.

Customer Relationship Management

  • Build and maintain positive relationships with patients and clients.
  • Address and resolve client concerns promptly and professionally.
  • Collect and record client feedback for service improvement.
  • Ensure high standards of customer satisfaction and retention.

Qualifications & Experience

  • Graduate degree in Business Administration, Hospitality Management, Life Sciences, or related field.
  • Minimum 1–3 years of experience in a front office, customer service, or sales role — preferably in a dermatology, aesthetic, salon, or healthcare setup.
  • Excellent communication skills in English and Malayalam (Hindi an added advantage).
  • Presentable, confident, and patient-oriented personality.
  • Proven ability to meet sales goals and maintain client satisfaction.
  • Proficiency in MS Office and familiarity with CRM or clinic management software.

Key Competencies

  • Customer service excellence
  • Sales and persuasion skills
  • Time management and multitasking
  • Professional grooming and demeanor
  • Teamwork and coordination

Compensation & Benefits

  • Competitive salary commensurate with experience
  • Performance-based incentives and commissions
  • In-house training on aesthetic and dermatology procedures
  • Opportunities for career advancement
  • Supportive and positive work culture

Job Type: Full-time

Pay: ₹10, ₹15,000.00 per month

Work Location: In person

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