Shift Manager
19 hours ago
Role & responsibilities :
1. Operations Management
- Supervise day-to-day caf operations, ensuring smooth workflow during all shifts.
- Maintain cleanliness, hygiene, and safety standards as per company and FSSAI guidelines.
- Manage inventory order supplies, track stock, and minimize wastage.
- Ensure all equipment is in good working condition; coordinate maintenance when required.
- Monitor cash handling, billing, and daily sales reconciliation.
2. Customer Experience
- Ensure high levels of customer satisfaction through excellent service.
- Handle customer feedback, queries, and complaints promptly and professionally.
- Maintain the cafs ambiance and brand presentation at all times.
3. Team Leadership
- Recruit, train, and schedule caf staff (baristas, servers, kitchen team).
- Conduct regular team briefings, assign duties, and monitor performance.
- Motivate team members to achieve sales and service targets.
- Ensure compliance with grooming, attendance, and behavior standards.
4. Sales & Business Performance
- Monitor daily, weekly, and monthly sales performance.
- Implement upselling and promotional strategies to achieve revenue goals.
- Analyze caf performance metrics and suggest process improvements.
- Maintain target profit margins through cost control and efficient operations.
5. Brand & Community Engagement
- Uphold brand standards and values in every customer interaction.
- Support local marketing initiatives or events to increase footfall.
Preferred candidate profile :
Experience:
- 1-3-years of experience in caf, QSR, or restaurant management.
- Prior experience in handling daily store operations, team management, and customer service.
Education:
- HSC/Graduate in Hospitality Management,
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