Referral Specialist

1 week ago

Gurgaon, Haryana, India HexaHealth Full time ₹ 8,00,000 - ₹ 12,00,000 per year

Job Description

Job Title:
Executive – Patient Care Specialist (Referral)

Location:
Gurugram, Sector - 14

Experience:
1–2 Years (Healthcare / Patient Consultation / Referral Conversions)

Salary:
As per market standards

Working Days:
6

Shifts & Week Offs:
Rotational

Position Overview

As a
Referral Executive – Patient Care Specialist
at
HexaHealth
, you will be responsible for managing referral leads provided by the organization, consulting patients, and guiding them through their surgical journey. The role is focused on
converting patient referrals into successful surgeries
by ensuring clear communication, empathetic guidance, and seamless coordination with partner hospitals and doctors.

While the leads will primarily be provided by HexaHealth, having an existing network of doctors/healthcare professionals will be considered a strong advantage.

Key Responsibilities

  • Engage with patients referred through HexaHealth's referral sources.
  • Understand patient needs, explain treatment/surgical options, and guide them towards the right hospital/doctor.
  • Convert patient consultations into successful surgeries by providing end-to-end support.
  • Coordinate with hospitals, doctors, and internal teams to ensure smooth scheduling and patient experience.
  • Build trust and maintain long-term relationships with referred patients.
  • Maintain accurate documentation and update patient/referral information in the system.
  • (Preferred) Leverage personal connections with doctors/clinics to bring in additional referral opportunities.

Requirements

  • Graduate in any discipline (Healthcare/Medical background preferred).
  • 1–2 years of experience
    in patient consultation, healthcare coordination, or referral management.
  • Excellent communication and persuasion skills with high empathy for patients.
  • Strong follow-up and conversion skills with a target-driven mindset.
  • Ability to multitask and manage multiple patient referrals simultaneously.
  • Prior connections with doctors/hospitals will be an added advantage.

About HexaHealth

At
HexaHealth
, we are building India's largest platform for
surgical information and discovery
. Our mission is to make surgeries more transparent, accessible, and hassle-free by guiding patients through their healthcare journey with the right hospital and surgeon. With a growing referral network, we aim to simplify surgery planning and ensure the best outcomes for our patients.

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