Spanish AR Collections Specialist

Position Summary: The Spanish AR Collections Specialist for DISA is responsible for all aspects of the collections process; including contacting Spanish and English speaking customers for payments in US; following-up; resolving payment or any billing issues. The Spanish AR Collections Specialist works with multiple internal teams (e.g.; Account Management; Account Receivable; Client Services) to achieve objectives. Provide administrative assistance to the reporting manager/team and support for special projects. Activities of the Spanish AR Collections Specialist also include developing knowledge of the department; company and industry; managing an assigned portfolio of customers; facilitating collection processes; working closely with Account Management to coordinate the proper course of action; facilitating the write-off process for delinquent AR; participating in organizational activities; and representing DISA within the industry.

Essential functions and responsibilities:

• Meet daily collection contact requirement as defined by Supervisor.
• Identifies delinquent accounts and works to resolve issues timely.
• Reviews status of delinquent accounts and initiates collection action by contacting each customer for payment.
• Contacts assigned clients at least once a week through phone, email, or mail to collect payment, determine the reason for overdue payments.
• Perform skip tracing to locate customer information that has not been provided; and placing follow-up calls if payments are not received.
• Research disputed delinquent account balances and provides additional information and backup data to facilitate payment for the client when necessary.
• Manages an assigned portfolio of customers by developing and maintaining relationships with assigned customers; proactively reviewing customer accounts for discrepancies; e-mailing service team members to make adjustments to customer accounts; making timely calls to customers based on previous successes; answering calls and e-mails from customers to reach a resolution on invoices; tracking customer payment history to identify trends and issues; and discussing trends and issues with management to optimize payment plans.
• Makes record of all communications with clients in ERP System.
• Facilitates credit and payment processes by processing and maintaining logs for ACH and checks that arrive via shared drives and banking portals.
• Maintaining an accurate log of daily transactions for the future monthly reconciliation process.
• Initiates account closure procedure when necessary.
• Collaborates with the Client Services Department to settle collections issues and finalize credit/debit memos
• Answer team phone tree calls and assist clients as needed.
• Upload client invoice to portals monthly timely as needed.
• Notifies the Collections Supervisor of potential collection problems proactively and identifies accounts that need to be sent to a collection agency.
• Participates in organizational activities by compiling information for the audit group upon request.
• Participating in discussions with leadership and management (e.g., monthly/weekly/daily meetings)
• Performs other related duties as assigned.

Job Types: Full-time, Permanent

Pay: Up to ₹800,000.00 per year

Benefits:

• Health insurance
• Life insurance
• Paid time off
• Provident Fund

Application Question(s):

• Do you have experience in AR International Voice process? (Calling/contacting English & Spanish clients based in US/Canada/UK via emails and phone calls)
• Are you comfortable to work in US shifts? ie 6pm-3am IST
• What is your notice period?
• What is your current/last drawn CTC in LPA? (mention only fixed component)
• What is your expected CTC in LPA?
• Do you have a minimum of 2 - 3 years of relevant International Accounts Receivables B2B US collections experience including Spanish for the above role? If more than above, please mention the total experience.
• What is the highest level of education you have completed & in which stream?

Experience:

• Spanish collections: 3 years (Preferred)