Senior Customer Service Engineer
2 days ago
Summary
As a Senior Customer Service Engineer, you will be responsible for developing and maintaining strong interpersonal relationships with customer representatives, carrying out installation and maintenance of all GE HealthCare Imaging equipment like MR, CT, NM, PET, CATH, etc., and ensuring customer satisfaction in the assigned area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Roles and Responsibilities- Technical: Maintaining all models specific to Multi-Modality Imaging Equipment in the assigned area. Total system level troubleshooting on complex multi-symptom problems.
- Customer satisfaction: Daily interface with doctors and technicians on equipment status issues. Acts to ensure satisfaction to primary customers.
- Business growth: Assists in the growth and direction of business in his/her geographic area.
- Productivity: Responsible for Warranty and PMS contract cost control.
- Administration: Responsibly completes all administration tasks on time. Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts.
- Installation: Plays a leading role in complex and multifunctional rooms.
- Shares best practices. Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement.
- Assists in account sales visits; helps train others where necessary; identifies sales opportunities and communicates to the account team.
- Bachelor's degree in Electrical & Electronics Engineering, Biomedical Engineering, Instrumentation Engineering, or related field and 5 years of experience in servicing medical imaging equipment like MR, CT, NM, PET, CATH, etc.
- Experience interfacing with both internal team members and external customers as part of a solution-based service process.
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
- Candidate has to be flexible to work in any location that's assigned to him/her depending on business requirements.
- Sought by others for guidance and advice. Proficiency in English.
- Ability to work independently with minimum direction.
- High work standards and quality.
- Initiative and motivation. Plans and organizes work effectively.
- Excellent communications, listening, and interpersonal skills.
- Strong customer skills: deals tactfully and effectively with differences of opinion, influences rather than directs.
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Relocation Assistance Provided: Yes
Locations: Kolkata, West Bengal, India, 700107
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