Technical Support Engineer
5 days ago
Job responsibilities:
- Install and configure biometric attendance devices, access control systems, and related software at client locations.
- Provide on-site and remote technical support to resolve hardware, software, and network connectivity issues.
- Conduct training sessions for clients on system operation, data management, and daily usage of the biometric software.
- Perform regular maintenance and servicing of biometric equipment to ensure accurate and reliable performance.
- Integrate attendance software with existing systems such as payroll or HR modules as required by clients.
- Diagnose and troubleshoot system faults, replacing or repairing faulty components when necessary.
- Document all service activities, including installation reports, maintenance logs, and customer feedback.
- Collaborate with the development and sales teams to provide product feedback and improve customer satisfaction.
- Update firmware and software to the latest versions and ensure data backups are performed securely.
- Provide after-sales support and ensure timely response to client service requests and AMC (Annual Maintenance Contract) commitments.
Eligibility:
Candidates with Diploma / B.E. / B.Tech (Computer / IT / Electronics) or B.Sc. IT / M.Sc. IT / MCA are eligible.
Job Types: Full-time, Permanent, Fresher
Pay: ₹10, ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Internet reimbursement
License/Certification:
- Driving Licence (Required)
- Aadhaar Card (Required)
Work Location: In person
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