IT Support Engineer at An IT Service Company
4 days ago
Responsibilities
- Provide IT support for desktops, laptops, applications, and networks.
- Troubleshoot hardware, software, OS (Windows/macOS/Linux), and network issues.
- Install, configure, and maintain devices, peripherals, and software.
- Manage network devices, security, and monitor performance.
- Handle user accounts, permissions, onboarding/offboarding.
- Maintain IT asset inventory, documentation, and procurement.
- Ensure compliance with security protocols, audits, and IT policies.
- Provide user training and technical documentation.
Preferred candidate profile
- Experience as IT/Desktop Support Engineer.
- Proficient in Windows, macOS, Linux, and cloud services (AWS/Azure/GCP).
- Knowledge of IAM systems (JumpCloud, AD, LDAP), networking, and security.
- Familiarity with ITSM tools and endpoint management.
- Strong problem-solving, communication, and customer support skills.
- Scripting/automation skills (PowerShell, Bash) a plus.
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