Client Services Engineer

Location

Pune

Business Area

Engineering and CTO

Ref #

Description & Requirements
Bloomberg Broadway builds high-performance distributed systems that make the business of trading and financial assets easier, faster, safer, and more thoughtful for everyone involved. Our technology makes it simple to create, combine, and extend large-scale, high-performance intelligent systems in ways that were never before possible.

We're looking for someone to be a part of a team of exceptional troubleshooters to support the fast-paced world of Fixed Income trading at some of the world's largest financial institutions. This is a unique opportunity to flex every ounce of technical muscle you have to enhance, debug, and fix trading systems that are responsible for billions of dollars of transactions a day.

This is your opportunity to be at the forefront of one of the most exciting areas in financial technology - electronic trading. It requires a uniquely focused, yet inquisitive personality that thrives on facing challenges head-on in new and unfamiliar environments. It also requires strong technical acumen across a range of Broadway products and industry standard technologies. You will be backed up by our premier team of developers and have an arsenal of diagnostic tools at your disposal.

This role currently has a stronger focus on traditional reactive support duties, but we are looking to evolve it into a more proactive and impactful function, with a strong emphasis on scripting & automation, observability & monitoring, process improvement, and technical ownership. To that end, we are looking for strong understanding of software engineering fundamentals and passion for engaging with clients and improving their workflows.

On our team, you can expect to help us by:

• Diagnosing and resolving customer trading system issues in real-time using a hands-on approach
• Interacting with a wide spectrum of people at customer sites, from heads of trading desks to developers and systems administrators
• Proactively preventing future problems by coming up with both tactical and strategic solutions

We'll Trust You To

• Handle pressure-filled situations involving millions of dollars of trades while remaining cool and collected
• Solve issues and questions in production systems to address issues ranging from missing trades to exchange connectivity problems to system outages

You'll Need To Have

• ~3 years of professional experience in software development or production systems support
• Strong programming skills in any major language (Python, C++, Java, etc.)
• A Degree in Computer Science, Engineering, Mathematics, similar field of study, or equivalent practical experience
• Passion for working in a client-facing support role with enthusiasm to proactively improve client experience through initiatives such as tools development and automation
• Curiosity, resilience, and a methodical approach to problem-solving
• Effective communication skills - you enjoy asking questions, learning from others, and working with diverse teams
• Willingness to learn about production systems, networking, and real-time software environments

We'd love to see:

• Python programming skills
• Proficiency with SQL and databases
• Previous experience in a customer-facing software support role
• Experience with electronic trading protocols including FIX
• Experience working with UNIX/Linux
• Knowledge of the business of financial trading, preferably fixed income

If This Sounds Like You
Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this:

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