Executive - Customer Success (Client Relations)

3 days ago


Mumbai, Maharashtra, India Crisil Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title- Executive - Customer Success/ Client Relations

Vertical - Data & Capability (ertswhile GIX) - Operations Hub

Location – Mumbai

Experience- 3 to 5 years

Functional Responsibility / Domain Related

o   Be a part of team responsible for increasing the awareness of CRISIL Research products & services (Industry Research platform & Quantix)

o   Through trainings & product demo's increase the users & usage of the CRISIL research services in the defined territories/regions/client segments

Client segments primarily include commercial banks, NBFCs, financial institutions, private equities, investment banks, co-operative banks, corporates, insurance companies across allocated geographies

o   Develop good rapport & connect with the key users of various departments at the client organizations

o   Getting market feedbacks for new product development or enhancing existing products

Feedback & testimonials to be collected on a timely basis from the users

Process Adherence

o   Self-motivated for achieving the business objectives

o   Constant upgradation of product knowledge for effectively communicating the value proposition to clients

o   Maintenance & regular updation of contacts, client/product feedback & meeting reports

Competition tracking and giving feeds on the same to business

Client Management / Stakeholder Management

o   Key account management through regular meetings with contacts across the hierarchy and across departments

Please note:

o    This is not a sales role

o    The candidate will have to go out to meet clients(existing clients) to follow-up/Explain on the services/products

o    There are no target of revenue or lead generation as such

o    There might be travel to nearby region



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