Custom Tailoring Manager

6 days ago

T Nagar Chennai Tamil Nadu, India Naidu Hall Family Store Full time ₹ 2,00,000 - ₹ 3,00,000 per year

We are seeking a highly skilled and customer-focused Custom Tailoring Manager to oversee and manage the end-to-end operations of our tailoring division. The role requires strong technical expertise in garment fitting, alterations, and bespoke tailoring, along with proven people management and customer service skills.

Key Responsibilities

Tailoring Operations

  • Supervise and manage daily tailoring operations, ensuring timely delivery of custom-made and altered garments.
  • Maintain high standards of garment construction, fitting, and finishing quality.
  • Develop and implement efficient workflows for measuring, cutting, sewing, and alterations.
  • Monitor inventory of fabrics, trims, and tailoring supplies.

Customer Service & Client Experience

  • Interact directly with customers to understand their requirements, preferences, and body measurements.
  • Provide expert advice on fabric selection, styles, fits, and customization options.
  • Ensure personalized, high-quality service to enhance customer satisfaction and repeat business.
  • Resolve customer concerns regarding fittings or garment quality with professionalism.

Team Management

  • Lead, train, and motivate a team of tailors, master cutters, and support staff.
  • Assign tasks, monitor performance, and provide skill development training.
  • Foster a culture of craftsmanship, attention to detail, and customer-first service.

Quality & Process Management

  • Ensure adherence to brand standards, tailoring guidelines, and delivery timelines.
  • Conduct regular quality checks at each stage of production.
  • Maintain tailoring records, customer measurement databases, and work orders.
  • Collaborate with design, retail, and merchandising teams to align tailoring services with business needs.

Qualifications & Skills

  • Diploma / Degree in Fashion Design, Apparel Technology, or related field.
  • 7+ years of experience in tailoring, with at least 3 years in a supervisory/managerial role.
  • Strong knowledge of garment construction, fitting, and fabric behavior.
  • Excellent leadership, communication, and customer service skills.
  • Ability to handle complex alterations and bespoke tailoring requirements.
  • Strong organizational and time-management abilities.

Key Competencies

  • Detail-oriented with a passion for craftsmanship.
  • Customer-centric approach with problem-solving ability.
  • Ability to manage a high-volume tailoring department under deadlines.
  • Strong interpersonal skills to interact with clients and guide the team.

Work Environment

  • Store/Workshop based role with direct interaction with customers.
  • May require extended hours during peak seasons (festive/wedding).

Job Types: Full-time, Permanent

Pay: ₹20, ₹30,000.00 per month

Benefits:

  • Health insurance
  • Leave encashment
  • Life insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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