Information Technology Supervisor

6 hours ago


Noida, Uttar Pradesh, India ROS Research Full time

Job Title: Information Technology
Supervisor

Location: Noida Both-side cab facility provided)

Shift: US - Shift

Job Summary

  • Install, configure, and maintain dialer systems from scratch.
  • Monitor dialer performance, troubleshoot issues, and optimize for efficiency.
  • Ensure seamless integration with telephony and CRM systems.
  • Configure and manage VPNs for secure remote access.
  • Troubleshoot VPN connectivity issues and enforce security protocols.
  • Oversee daily IT operations including servers, LAN/WAN, routers, and switches.
  • Provide desktop support for hardware, software, and network issues.
  • Install, configure, and maintain workstations, laptops, printers.
  • Manage Outlook and email exchange systems.
  • Create and maintain user accounts and permissions.
  • Perform routine checks on antivirus, FTP systems, and other critical applications.
  • Maintain documentation of IT assets, incidents, and resolutions.

Qualification and Experience Required

  • Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
  • Minimum 2–5 years in IT support with mandatory hands-on experience in dialer systems and VPN administration.
  • At least 1–2 years of experience in the international BPO (industry) (required)
  • Strong knowledge of dialer platforms (predictive, progressive, or blended).
  • Expertise in VPN setup, configuration, and troubleshooting.
  • Proficiency in LAN/WAN, networking protocols, routers, and switches.
  • Familiarity with Windows/Mac OS, Outlook, and email exchange systems.

Compensation: 30K - 60K per month (based on experience and qualifications).



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