Information Technology Supervisor
11 hours ago
Job Title: Information Technology
Supervisor
Location: Noida Both-side cab facility provided)
Shift: US - Shift
Job Summary
- Install, configure, and maintain dialer systems from scratch.
- Monitor dialer performance, troubleshoot issues, and optimize for efficiency.
- Ensure seamless integration with telephony and CRM systems.
- Configure and manage VPNs for secure remote access.
- Troubleshoot VPN connectivity issues and enforce security protocols.
- Oversee daily IT operations including servers, LAN/WAN, routers, and switches.
- Provide desktop support for hardware, software, and network issues.
- Install, configure, and maintain workstations, laptops, printers.
- Manage Outlook and email exchange systems.
- Create and maintain user accounts and permissions.
- Perform routine checks on antivirus, FTP systems, and other critical applications.
- Maintain documentation of IT assets, incidents, and resolutions.
Qualification and Experience Required
- Bachelor's degree or diploma in Information Technology, Computer Science, or related field.
- Minimum 2–5 years in IT support with mandatory hands-on experience in dialer systems and VPN administration.
- At least 1–2 years of experience in the international BPO (industry) (required)
- Strong knowledge of dialer platforms (predictive, progressive, or blended).
- Expertise in VPN setup, configuration, and troubleshooting.
- Proficiency in LAN/WAN, networking protocols, routers, and switches.
- Familiarity with Windows/Mac OS, Outlook, and email exchange systems.
Compensation: 30K - 60K per month (based on experience and qualifications).
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