Information Technology Service Desk
1 day ago
Roles and Responsibilities
•Experience at least 3+ Years. Primary contact point for end users via phone/Chat/self-service tickets
•Triage Tickets to respective teams
•Regular update and follow up on tickets in the queue
•Follow up tickets till closure
•Ability to manage a variety of technically complicated tasks effectively
•Should be willing to work in 24/7 environment.
•Experience in Remote support and troubleshooting skills.
•Understanding of Basics Hardware accessories / devices and peripherals
Additional Comments
•Education, Skill, and Experience Requirements:
•A Bachelor's / Master's Degree in Computer Engineering, Information Technology.
•Good Communication, Good Listening Skills.
•Good to have ITIL Foundation Certified.
•Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.
•Good phone etiquette and the ability to diffuse agitated situations
•Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.
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