Information Technology Service Desk

1 day ago


Noida, Uttar Pradesh, India YASH Technologies Full time

Roles and Responsibilities


•Experience at least 3+ Years. Primary contact point for end users via phone/Chat/self-service tickets


•Triage Tickets to respective teams


•Regular update and follow up on tickets in the queue


•Follow up tickets till closure


•Ability to manage a variety of technically complicated tasks effectively


•Should be willing to work in 24/7 environment.


•Experience in Remote support and troubleshooting skills.


•Understanding of Basics Hardware accessories / devices and peripherals

Additional Comments


•Education, Skill, and Experience Requirements:


•A Bachelor's / Master's Degree in Computer Engineering, Information Technology.


•Good Communication, Good Listening Skills.


•Good to have ITIL Foundation Certified.


•Hands-on experience in responding, tracking, and following up to telephone, emails and end user requests for support.


•Good phone etiquette and the ability to diffuse agitated situations


•Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed.



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