Information Technology Support Specialist

5 days ago

Noida, Uttar Pradesh, India Infinity Learn Full time

Job Title:
IT Support Executive

Location:
Noida

Department:
IT & Infrastructure

Reports To:
Head of Operations

Apply here :

Job Summary:

We are seeking a highly skilled
IT Support Executive
to enabe IT support operations, asset management, and information security while driving the development and maintenance of our
SharePoint-based intranet
. The ideal candidate will ensure smooth IT operations, secure data management, and effective internal communication through SharePoint, aligning with organizational goals.

Key Responsibilities:

IT Support & Operations:

  • Manage the IT support to provide
    timely and effective technical assistance
    to employees.
  • Develop and enforce
    IT policies, procedures, and best practices
    to improve system uptime and efficiency.
  • Oversee
    incident management, troubleshooting, and resolution
    of hardware, software, and network issues.
  • Maintain
    IT service management (ITSM) tools/Dashbords
    and ensure SLA compliance for internal users.
  • Collaborate with stakeholders to understand IT requirements and implement solutions.

IT Asset Management:

  • Establish and maintain an
    IT asset inventory system
    , tracking the lifecycle of hardware and software.
  • Ensure compliance with
    software licensing and procurement policies
    .
  • Optimize asset utilization and manage
    vendor relationships
    for IT purchases and services.
  • Plan for
    IT infrastructure upgrades
    and replacements to minimize disruptions.

Information Security & Compliance:

  • Implement and oversee
    cybersecurity measures
    , ensuring protection against threats and vulnerabilities.
  • Develop and enforce
    data protection and access control policies
    in line with regulatory compliance.
  • Conduct periodic
    security audits, risk assessments, and penetration testing
    .
  • Educate employees on
    IT security awareness
    and best practices.

SharePoint Intranet Development & Management:

  • Lead the development and enhancement of the company's
    SharePoint intranet
    to streamline internal communication and collaboration.
  • Work with HR, Operations, and other departments to customize
    SharePoint workflows, document management systems, and portals
    .
  • Ensure the intranet is user-friendly, updated regularly, and serves as a
    central knowledge repository
    .
  • Integrate SharePoint with other enterprise applications for
    seamless digital workplace experience
    .

Qualifications & Skills:

  • Bachelor's degree in
    Information Technology, Computer Science, or a related field
    .
  • 2+ years
    of experience in IT support, asset management, and information security.
  • Strong knowledge of
    IT infrastructure, networks, and cloud-based systems
    .
  • Hands-on experience with
    SharePoint development and administration
    .
  • Familiarity with
    ITIL frameworks, cybersecurity principles, and compliance standards
    (ISO 27001, GDPR, etc.).
  • Strong
    problem-solving, communication, and leadership
    skills.
  • Ability to manage multiple priorities in a fast-paced environment.

Preferred Certifications:

  • ITIL Foundation Certification
    (Preferred)
  • Microsoft Certified: SharePoint Administrator
    (Preferred)
  • CompTIA Security+ / CISSP
    (Preferred)

Why Join Us?

  • Opportunity to lead IT operations in a dynamic and growing organization.
  • Work on innovative IT solutions and digital workplace initiatives.
  • Competitive salary and professional growth opportunities.

If you are passionate about
IT operations, security, and SharePoint development
, we encourage you to apply and be a part of our innovative team

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