Director - Customer Success – Large SMB
7 days ago
We are a remote-first company with over 350+ employees, serving 2500+ customers across 75+ countries. Backed by top-tier investors such as Accel, ELEVATION, and Blume Ventures, we've raised $32M in funding, including our most recent Series B round
The Role: We're looking for a Director of Customer Success to lead our Large SMB segment, driving adoption, retention, and expansion at scale. This role is critical in shaping how we deliver value to customers, building scalable processes, and creating the playbooks that fuel long-term growth. You'll balance strategic leadership with hands-on execution, leading from the front, coaching your team, and rolling up your sleeves when needed. Responsibilities Lead and grow a team of Customer Success Managers focused on Large SMB accounts that span across geos. Drive adoption and accelerate Time-to-Value by building scalable playbooks and success motions. Own retention and renewal performance, ensuring predictability and forecast accuracy. Partner with Account Management to identify, qualify, and convert upsell and cross-sell opportunities. Champion cross-functional collaboration with Sales, Product, TAM, AM, and Support to deliver customer outcomes. Build customer advocacy by nurturing internal champions, case studies, and referenceable customers. Roll up your sleeves to step into accounts, run EBRs, and directly support renewal/expansion conversations when needed. What Success Looks like High product adoption and measurable customer outcomes tied to business value. Strong Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) across the SMB segment. Predictable renewals with minimal churn, achieved through proactive engagement. Expansion opportunities; systematically identified and closed. Engaged, high-performing CS team with strong coverage, clear capacity models, and scalable processes. Clear playbooks built for onboarding, adoption, renewal, and expansion. Requirements Hands-on leader with 12+ years of Customer Success and Account Management experience, including 5+ years in leadership roles. Proven experience driving adoption, retention, and growth in SMB or scaled segments where volume and efficiency matter. Track record of leading teams to exceed renewal and expansion targets. Builder mentality – experienced in creating playbooks, processes, and scalable CS motions from the ground up. Strong operator: data-driven, disciplined in forecasting, KPIs, and business reviews. Excellent communicator with executive presence, comfortable engaging with champions to C-levels. SaaS background required; familiarity with GRC is a plus, but not mandatory. Experienced with CS tools (e.g., Hubspot, Salesforce, etc ). Benefits Remote-first policy 5 days working with flexible hours Group medical insurance (including parents, spouse, and children) Group accident cover Group term life insurance Company-sponsored laptop Education reimbursement policy ATS_SPRINTO
-
Sr. Director Customer Success
3 days ago
Mumbai, India Kornferry Full timeJob Description OPPORTUNITY TO ENHANCE YOUR CAREER - It's about exceeding your potential. The mission for this role to engage and be the thought partner to Korn Ferry Digital's A&S clients in achieving measurable success through the effective adoption and usage of our solution. The Senior Director Customer Success Manager (CSM) manages a portfolio of...
-
Director of Customer Success
2 weeks ago
India beBeeStrategic Full time ₹ 9,00,000 - ₹ 12,00,000Job OverviewAs a Client Servicing Director, you will be responsible for leading the client servicing function and driving strategic initiatives. This role requires strong leadership skills, excellent communication abilities, and a deep understanding of the industry.Key Responsibilities:Lead and oversee the client servicing function to ensure seamless...
-
Director- Customer Success
2 weeks ago
India SkanAI Full time ₹ 1,04,000 - ₹ 13,08,780 per yearThe Customer Transformation Leader (CTL) is a senior executive role within our Customer Success organization, accountable for growing and protecting customer revenues, delivering strategic transformation outcomes, and aligning Skan's impact with the strategic goals of our clients. The CTL leads a high-performing team of Customer Success Managers (CSMs)...
-
Director- Customer Success
3 days ago
India SkanAI Full timeThe Customer Transformation Leader (CTL) is a senior executive role within our Customer Success organization, accountable for growing and protecting customer revenues, delivering strategic transformation outcomes, and aligning Skan's impact with the strategic goals of our clients. The CTL leads a high-performing team of Customer Success Managers (CSMs)...
-
Performance Marketer
6 days ago
India Lotus Interworks Full timeJob Title: Performance Marketer – Google & Meta Ads | SMB Focused Shift: 7 PM – 4 AM IST Location: Remote (India) Job Description: We are looking for a Performance Marketer with hands-on expertise in Google Ads (Performance Max) and Meta Ads campaigns , with a proven record of generating leads for SMBs in North America. You must...
-
Performance Marketer – Google
5 days ago
India Lotus Interworks Full timeJob Title: Performance Marketer – Google & Meta Ads | SMB Focused Shift: 7 PM – 4 AM IST Location: Remote (India) Job Description: We are looking for a Performance Marketer with hands-on expertise in Google Ads (Performance Max) and Meta Ads campaigns , with a proven record of generating leads for SMBs in North America. You must know how to launch,...
-
Performance Marketer – Google
5 days ago
India Lotus Interworks Full timeJob Title: Performance Marketer – Google & Meta Ads | SMB FocusedShift: 7 PM – 4 AM ISTLocation: Remote (India)Job Description:We are looking for a Performance Marketer with hands-on expertise in Google Ads (Performance Max) and Meta Ads campaigns, with a proven record of generating leads for SMBs in North America.You must know how to launch, test,...
-
Performance Marketer – Google
5 days ago
India Lotus Interworks Full timeJob Title: Performance Marketer – Google & Meta Ads | SMB Focused Shift: 7 PM – 4 AM IST Location: Remote (India) Job Description: We are looking for a Performance Marketer with hands-on expertise in Google Ads (Performance Max) and Meta Ads campaigns, with a proven record of generating leads for SMBs in North America. You must know how to launch,...
-
Senior Technical Customer Success Manager
2 days ago
India Hypersonix Full timeDepartment: Customer Success / Client SolutionsReports to: Director/VP of Customer Success About the Role: We are looking for a Senior Technical Customer Success Manager to join our growing team. This is a client-facing role focused on ensuring successful adoption and value realization of our SaaS solutions. The ideal candidate will come from a strong...
-
Customer Success
2 weeks ago
India Leegality Full timeCompany Mission Leegality is India’s first Document Infrastructure Platform - a radical new digital way for businesses to complete paperwork (agreements, forms and other legal documents). Over the last 7 years, Leegality has changed the way 2000+ Businesses do their paperwork from large enterprises like HDFC, SBI Cards, Federal Bank, ICICI Lombard, Axis...
