Service Desk Engineer
3 days ago
About this opportunity:
At Ericsson, we are currently seeking a proactive and dedicated Service Desk Engineer to join our dynamic team. In this pivotal role, you are assigned to work with service quality surveillance / assurance Level 1 Operations activities in an operations organization. Role is to perform the surveillance activities and ensure that all the events on a network get escalated to the relevant function within the stipulated time period for restoration / resolution.
What you will do:
Service Alarm Monitoring
Alarm Management for the assigned Network Services
Ticket Management
Fault remedy requiring on site presence is dispatched timely (as per the SLA / KPI) to the field operations organizations
Work Order Handling
Regular follow up on the events with relevant departments working on it as per the MSTOP process
Ticket creation for Proactive Generator deployment
Call handling for SWC Queries.
SAR (Site access request) creation for OLO, power activities
Validation and approval of SAR's applied by SWC's
Handling functional Mailboxes
Key authorization for SAR activities based on SWC request
Attending the calls within SLA's for supporting SWC's
Locking/Unlocking Nodes for planned activities
Work towards KPI & Balanced Scorecard parameters
Work towards the IPM parameters assigned by the Shift Manager
To ensure Security is implemented and maintained in accordance with Security and Risk Management directives of the organization
Adherence to the organizational guidelines & departmental processes & procedures
The skills you bring:
Qualifications: Degree within Electrical Engineering/Telecommunication Engineering/Computer Science/Computer Engineering or equivalent
Industry experience: Telecom
Years of experience: 0-2 years
Certifications: Any Certification related to Telecom shall be an added advantage
Technical and/or functional skills: Good knowledge of service networks / GSM Network / WCDMA network / service applications characteristics and capabilities; Service Performance indicators and their interpretation. Basic Knowledge of services and service applications implementation / integration processes along with Access, Core, Transport & Service Networks
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world's toughest problems. You´ll be challenged, but you won't be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 774682
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