Service Desk Engineer
1 week ago
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Resolve client issues by providing timely and accurate solutions.
- Communicate effectively with clients to understand their needs and address their concerns.
- Collaborate with internal teams to ensure the smooth functioning of systems.
- Maintain a deep understanding of the product to accurately define client issues.
- Design and implement resolutions based on product knowledge.
- Provide exceptional customer service and support to clients.
Continuously update knowledge and skills to stay up-to-date with the latest developments in the field.
Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with Service Desk Voice Support.
- Strong understanding of IT service management principles and practices.
- Excellent communication and interpersonal skills.
- Ability to analyze and solve problems efficiently.
- Knowledge of incident management and ticketing systems.
- Familiarity with ITIL framework and processes.
- Ability to work effectively in a team and collaborate with cross-functional teams.
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