Service Desk Engineer

1 week ago

Bengaluru, Karnataka, India Randstad Full time
  • Expected to build knowledge and support the team.
  • Participate in Problem Solving discussions.
  • Resolve client issues by providing timely and accurate solutions.
  • Communicate effectively with clients to understand their needs and address their concerns.
  • Collaborate with internal teams to ensure the smooth functioning of systems.
  • Maintain a deep understanding of the product to accurately define client issues.
  • Design and implement resolutions based on product knowledge.
  • Provide exceptional customer service and support to clients.

  • Continuously update knowledge and skills to stay up-to-date with the latest developments in the field.

  • Must To Have Skills: Proficiency in Service Desk Management.

  • Good To Have Skills: Experience with Service Desk Voice Support.
  • Strong understanding of IT service management principles and practices.
  • Excellent communication and interpersonal skills.
  • Ability to analyze and solve problems efficiently.
  • Knowledge of incident management and ticketing systems.
  • Familiarity with ITIL framework and processes.
  • Ability to work effectively in a team and collaborate with cross-functional teams.

  • Service Desk Engineer

    2 weeks ago

    Bengaluru, Karnataka, India MNR Solutions Full time ₹ 40,00,000 - ₹ 1,20,00,000 per year

    Role : Service Desk Engineer Location: Bangalore Mode : Work From Office {5 days working} Employment Type: Full -Time Experience: 2+ years   Mandatory skills required – Service Desk, RIM Support, JIRA

  • Service Desk Coordinator

    1 week ago

    Bengaluru, Karnataka, India Power Bridge Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    About UsPower Bridge is a customer centric AV & IT Infrastructure Solution & Services Provider, pivoting to bridge the Gap between innovative IT products, solutions and Customer needs.With Offices in Bangalore (HQ) and Hyderabad, we boast the capabilities and operational excellence to execute projects for our customers across India.Our Passionate teams...

  • Service Desk Lead

    2 weeks ago

    Bengaluru, Karnataka, India Relevance Labs Full time ₹ 10,000 - ₹ 50,000 per year

    The Service Desk Lead for the Carne Project will be responsible for overseeing the daily operations of the service desk, ensuring that IT support services are delivered efficiently and effectively. This role involves managing a team of service desk analysts, providing technical guidance, and ensuring adherence to service level agreements (SLAs). The ideal...

  • Lead, Service Desk

    2 weeks ago

    Bengaluru, Karnataka, India Zones. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Description Position at Zones LLC. Company Overview:  When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT.TM  Zones is a global Solution Provider of end-to-end IT solutions with an unmatched supply...

  • Service Desk Analyst

    1 week ago

    Bengaluru, Karnataka, India AtkinsRéalis Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job DescriptionWe're AtkinsRéalis, a world class Engineering Services and Nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together, with our industry partners and clients, and our global team of consultants, designers, engineers and project managers, we can change the world. Created by...

  • IT Service Desk Escalation Analyst IND

    5 days ago

    Bengaluru, Karnataka, India OSB Group Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    About us:OsbIndia (OSBI) is an offshore subsidiary of OSB Group. OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support. OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.OSBI also prides itself on...

  • It Service Desk Analyst

    7 days ago

    Bengaluru, Karnataka, India Frontier Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Title: IT Service Desk AnalystDepartment: Service DeskLocation: Bangalore Reports to: RSDMJob Type: Full-timeJob Summary:We are seeking a motivated and customer-oriented IT Service Desk Analyst to join our IT support team. The ideal candidate will provide first-line technical support to end-users, troubleshoot hardware and software issues, and ensure...

  • IT Service Desk L2 Engineer

    3 days ago

    Bengaluru, Karnataka, India 06e485da-918a-4f86-8b3e-ade189607b39 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Overview of 66degrees66degrees is a leading consulting and professional services company specializing in developing AI-focused, data-led solutions leveraging the latest advancements in cloud technology. With our unmatched engineering capabilities and vast industry experience, we help the world's leading brands transform their business challenges into...

  • Service Desk lead L1

    2 weeks ago

    Bengaluru, Karnataka, India Wipro Full time ₹ 12,00,000 - ₹ 24,00,000 per year

    Role:Service desk leadDo:To support the service desk agents in prompt delivery & customer service Advise and collaborate with the agents on current issues and works toward the resolution of tickets Manage and coordinate escalated work orders from the ServiceDesk team that requires additional troubleshooting and follow-up Coordinate with other IT teams...

  • IT Service Desk Engineer 2

    2 days ago

    Bengaluru, Karnataka, India People Inc. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

    Job TitleIT Service Desk Engineer 2Job DescriptionAbout People Inc.People Inc. (formerly Dotdash Meredith) is the largest digital and print publisher in America. More than 175 million people trust us each month to help them find inspiration, make decisions, and take action. People Inc.'s more than 40 iconic brands include PEOPLE, Food & Wine, Travel +...