Client Servicing Executive

5 days ago

Kolkata, West Bengal, India THOUGHTSHOP COMMUNICATIONS PVT. LTD. Full time ₹ 2,50,000 - ₹ 7,50,000 per year

Job Description: Client Servicing Executive

Location: Kolkata (on-site)

Reports To: Business Head

Experience: 2+ Years

About the Role:

We are seeking a proactive and enthusiastic Client Servicing Executive to join our dynamic advertising agency. In this role, you will act as the primary liaison between clients and the internal teams, ensuring seamless communication, timely delivery of projects, and client satisfaction. The ideal candidate is a strategic thinker, detail-oriented, and excels in managing multiple projects in a fast-paced environment.

Key Responsibilities:

  1. Client Relationship Management

● Serve as the main point of contact for assigned clients, building and maintaining strong, long-lasting relationships.

● Understand client needs, goals, and expectations, and communicate them effectively to internal teams.

● Regularly update clients on project progress, ensuring transparency and alignment.

  1. Project Management

● Coordinate and manage multiple campaigns, from initial brief to final execution.

● Ensure timely delivery of all projects by collaborating with creative, media, and production teams.

● Monitor project timelines, budgets, and resources to avoid any delays or overspending.

  1. Strategic Planning

● Assist in developing marketing and branding strategies and campaign plans tailored to client objectives.

● Provide insights and suggestions to enhance campaign effectiveness based on client feedback and market trends.

  1. Problem Solving

● Address and resolve client concerns promptly and professionally.

● Act as a mediator to resolve any conflicts between clients and internal teams.

  1. Reporting and Analysis

● Prepare detailed performance reports post-campaign, analyzing KPIs and ROI.

● Present insights and actionable recommendations for future campaigns.

Key Requirements:

● Bachelor's degree in Marketing, Advertising, Communication, or a related field.

● 2+ years of experience in client servicing, account management, or a similar role, preferably in an advertising agency.

● Exceptional communication and interpersonal skills. Language skills - English, Bengali and Hindi

● Strong organizational and multitasking abilities.

● Proficiency in project management tools and Microsoft Office Suite.

● Ability to work under pressure and meet tight deadlines.

● Knowledge of current advertising trends and best practices.

● Identifying and Developing New Business

What We Offer:

● A collaborative and creative work environment.

● Opportunities for professional growth and learning.

● Competitive compensation and benefits package.

If you are passionate about delivering exceptional client service and thrive in a creative and fast-paced setting, we'd love to hear from you

To Apply:

Send your resume to

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