Customer Executive

3 hours ago

Mumbai, Maharashtra, India Sterling Full time ₹ 2,00,000 - ₹ 6,00,000 per year

Job description

About the Role

The Analyst (Customer service agent) is a key frontline operations professional responsible for ensuring positive customer interactions, satisfaction and thereby resolving the issues of the customer.

WEBCHAT PROCESS

ROTATIONAL SHIFTS & OFFS

DOJ: 1st December 2025

NOTE: ONLY CANDIDATES FROM MUMBAI SHOULD APPLY

Responsibilities

· Customer Interaction: Engage with customers through chat, addressing inquiries, providing information, and resolving issues promptly while adhering to the high-quality standards.

· Issue Resolution: Listen actively to customer concerns, diagnose issues, and offer effective solutions. Ensure timely and satisfactory resolution of complaints to maintain customer satisfaction.

· Multitasking: Manage multiple chat sessions simultaneously (wherever applicable) while maintaining high service quality.

· Complaint Handling and De-escalation: Manage and resolve customer complaints with empathy and professionalism. Utilize de-escalation techniques to address and mitigate customer dissatisfaction.

· Performance Metrics Adherence: Meet or exceed established performance metrics, including response time, productivity quality, and adherence to service level agreements (SLAs).

· Compliance: Adhere to the policies, procedures, and data protection regulations during all customer interactions.

Requirements

· Communication Skills: Clear and effective verbal and written communication to interact with customers and stakeholders.

· Customer handling skills: Interact effectively with the customers, resolve their problems, and ensure great experience when dealing with customers. It's the ability to manage even the iratest customers.

· Prior banking experience is a must.

· Problem-Solving Abilities: Ability to analyze issues and develop practical solutions promptly.

· Adaptability: Flexibility to handle various customer scenarios and adjust to changing processes. Adaptability to work in a start-up environment.

· Technical Proficiency: Familiarity with CRM software, helpdesk tools, and other relevant technologies.

What we offer

· Annual Salary Up to 5 LPA annually

· Shift allowance

· Health insurance

· A positive atmosphere with excellent work-life balance

· You'll be joining a network of experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.

  • Customer Support Executive

    4 days ago

    Mumbai, Maharashtra, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Profile- Customer Service ExecutiveExperience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.

  • Freelance Graphic Designer

    3 days ago

    Mumbai, Maharashtra, India Customer Capital Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Description- Graphic Designer (E-Commerce B2C)- Contract/FreelancerCustomer Capital is at the forefront of providing innovative Product as a Service solutions, tailored to meet the needs of large enterprises. We specialize in creating commerce platforms—including shopping, travel, and deals—that are seamlessly integrated with loyalty programs to...

  • Receptionist/Front Desk Executive

    4 days ago

    Mumbai, Maharashtra, India Executive Ship Management (ESM) Full time ₹ 1,50,000 - ₹ 2,50,000 per year

    Position:Receptionist/Front Desk Executive - Govandi(E), MumbaiRole & responsibilitiesGreet clients and visitors, answer phone calls, and respond to inquiries.Manage reception area, including maintaining a clean and organized spaceProvide administrative support to staff, including preparing documents and reportsHandle mail, packages, and deliveriesSchedule...

  • VP Product

    2 weeks ago

    Mumbai, Maharashtra, India Nonagon Executive Research Full time ₹ 42,00,000 - ₹ 84,00,000 per year

    Position: Vice President – Product (Business Loans)Location: Andheri, MumbaiExperience: 15+ yearsCTC: Up to ₹70 LPAAbout the RoleWe are seeking a highly experienced and strategic Vice President – Product to lead the development and management of our Business Loan portfolio (Secured & Unsecured). The ideal candidate will bring deep expertise in NBFC...

  • Northwest Education

    6 days ago

    Mumbai, Maharashtra, India Northwest Executive Education Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    About The Role Assistant Manager - MarketingLocationMumbai Key Responsibilities- Develop and execute Retention and Nurturing strategies and initiatives- Working with various stakeholders across multiple teams (including product, tech, marketing, etc) and managing multichannel marketing campaigns- Monitoring performance of each channel-Notification, Email &...

  • National Sales Head

    7 days ago

    Mumbai, Maharashtra, India THE EXECUTIVE Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: National Sales Head – Colour CosmeticsLocation: MumbaiExperience: 10–20 years in Colour Cosmetics SalesQualification: MBA in MarketingAbout the RoleWe are looking for an experienced National Sales Head to lead the sales function for our Colour Cosmetics brands across India. The role focuses on driving nationwide growth, managing regional...

  • Customer Care Executive

    2 days ago

    Mumbai, Maharashtra, India Group Name Worklinks Solutions Goa Full time ₹ 15,00,000 - ₹ 30,00,000 per year

    Role & responsibilitiesWorklinks Solutions is hiring for a clientFreshers are welcomedGood Communication skillsContact / Customer Service Representative -(only Day shift)will be responsible for generating and converting leads while providing exceptional service and product knowledge to customers in the insurance broking sector. This role involves managing...

  • Customer Care Executive

    7 days ago

    Mumbai, Maharashtra, India 03389a65-7db1-4da9-b41c-575fd76616f0 Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Requirements:Customer Service Executive: Excellent communication skills, customer-centric approach, and relevant experienceAdmin Executive: Bachelor's degree with experience in office administration

  • Executive - Customer Support

    1 week ago

    Mumbai, Maharashtra, India Ketto Online Ventures Pvt Ltd Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Job Title : Executive - Customer SupportAbout the companyKetto is Asia's largest tech-enabled crowdfunding platform with a vision - Healthcare for all. We are a profit-making organisation with a valuation of more than 100 million USD. With over ₹ 1,100 crores raised from more than 60 lakh donors, we have positively impacted the lives of over 2 lakh...

  • Customer Support Representative

    2 weeks ago

    Mumbai, Maharashtra, India HR Executive Consultants Delhi Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Candidates should be proficient in Email drafting&Excel like Vlookup, Hlookup,Pivot table, conditional formatting,countif,sumif etcExcellent communication& interpersonal skillsFluency in English mandatoryInterested candidates plz call on