Officer-CSS Support

Job ID: 38153

Location: Mumbai, IN

Area of interest: Operations

Job type: Regular Employee

Work style: Office Working

Opening date: 18 Sept 2025

Job Summary

Strategy

• Implements and manages service standards, as defined by Head – SS Operations – India, Sr. Manager Projects and defined within the TOM for the Securities Services business
• Ensures compliance with all Group and Country policies, Code of Conduct, statutory regulations, and laws
• Work closely with Depositories, Exchanges, and other market intermediaries to resolve any issues faced during BAU.
• Ensures the Technology requirements of the Unit required to run the business seamlessly are met at all point of time. This will include service, efficiency, cost, control, capability, and capacity planning

Business

• Support Senior Manager Projects in various market and regulatory initiatives
• Continuous Process re-engineering to help increase Operational efficiencies and digitisation to adapt scalable model
• Vendor Management for non SCB systems for any BAU issues.
• Managing EUCs for the unit
• Ensures compliance with all relevant local and global regulatory requirements and industry best practices

Processes

• Manage & implements delivery of all Projects in Country under supervision Senior Manager Projects, SS India
• Maintain Strong and collaborative relationship with internal and external technology partners
• Maintains a strong, collaborative business relationship with counterparts in Operations,
• Ensures all critical regulatory changes are implemented to ensure ongoing compliance

Key Responsibilities

People & Talent

• Create cyber awareness among users
• Liaising with PSS and other local tech teams for smooth and seamless BAU.

Risk Management

• Ensure technical incidents and Operational complaints are logged and escalated to all stakeholders including Head – SS Operations – India on timely basis
• Ensures impeccable audit reports

Governance

• Embeds the Group's values and code of conduct in Self to ensure that adherence with the highest standards of ethics and compliance with relevant policies, processes, and regulations.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Internal

• Head SS Operations India
• Senior Manager Projects
• Manager Projects /CSS Support
• Country Technology Teams
• GBS Technology Team

External

• Depository, Exchanges & Clearing Corporations

Skills and Experience

• Knowledge on capital market / Depository
• Awareness of Information Technology
• MS Office Applications
• Communication / Interpersonal Skills

Qualifications

• Education Graduate
• Training Capital Market Knowledge, Latest Technology KNOW HOW

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.