Product Solution Engineer

2 weeks ago

Bengaluru, Karnataka, India Vegapay Full time ₹ 12,00,000 - ₹ 24,00,000 per year

Why This Role Matters
We are looking for a Product Solution Engineer (TechOps) to join our team.

In this role, you will be the first line of defense for production stability, ensuring seamless customer experience across mission-critical banking and payments applications.

You will work closely with product, engineering, and customer teams to troubleshoot, resolve, and prevent issues in a fast-paced B2B SaaS environment.

Role
This is a customer-facing, technically hands-on role where your ability to debug, communicate, and solve complex problems will directly impact client trust and business Hat's You'll Wear :

  • Develop a deep understanding of system architecture, product flows, and integrations.
  • Proactively monitor production systems, ensuring availability, performance, and reliability.
  • Own and resolve production incidents (L2/L3 level) within defined SLAs, minimizing downtime and customer impact.
  • Perform root cause analysis (RCA) and create clear documentation to prevent recurrence.
  • Collaborate with developers and product managers to identify, replicate, and resolve complex issues.
  • Create and maintain playbooks and knowledge base articles for recurring scenarios.
  • Work with customers and internal stakeholders to communicate issue status, impact, and resolution steps in a professional and timely manner.
  • Support incident management processes, driving resolution and accountability across teams.
  • Suggest automation opportunities to improve operational efficiency and reduce manual Succeed in This Role, Youll Need :

Education : BE/B.Tech.

Experience : 3 - 5 years of experience in TechOps / Production Support / Product Engineering roles in B2B SaaS Fintech.

  • Strong debugging skills, with hands-on experience resolving L2/L3 production issues.
  • Intermediate proficiency in SQL (queries, joins, debugging DB issues).
  • Working knowledge of APIs (REST/JSON), Postman, and API documentation.
  • Basic understanding of Elasticsearch, Kibana, and log analysis.
  • Experience using JIRA or similar ticketing systems.
  • Strong written and verbal communication skills able to interact with clients, prepare RCA documents, and explain technical issues Perfect Fit :
  • SQL: Intermediate.
  • API understanding / Postman.
  • Kibana / log checking.
  • Debugging L2 /L3 levels.
  • Ticketing tool Edge Over the Rest :
  • Monitoring tool Grafana/Prometheus Basic.
  • Domain Banking / payments / accounting.
  • Knowledge of Python / Java.
  • Knowledge of CI/CD pipelines and release processes.
  • Exposure to cloud platforms (AWS, GCP, or : Bangalore.

)

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