Solutions Engineer

4 days ago

Bengaluru, Karnataka, India Plivo Full time ₹ 12,00,000 - ₹ 36,00,000 per year
Plivo is a leading technology company transforming customer engagement for some of the world's largest B2C brands, including Uber, WhatsApp, and Zomato. Our AI agents platform, automates the entire customer lifecycle - from acquiring, engaging, and supporting customers - through cutting-edge multimodal AI, including LLMs, text-to-speech, and speech detection. With a 150+ member team based out of India & US. We are building high-impact global products that handle over 1 billion API requests per month. If you are excited about solving hard, real-world AI challenges at scale, this is where you belong.
Plivo is seeking a Solutions Engineer (SE) for its International Markets. This role is based in Bangalore and services customers across APAC and EMEA Markets.
As a Solutions Engineer, you sit at the intersection of consultative sales, product, and account management. You're equal parts technical consultant, creative problem‑solver, and storyteller. From designing solutions to production go‑lives, you will architect customer journeys that leverage the full power of our APIs and Plivo CX's AI Agent workflows—ensuring every client launches quickly, grows confidently, and loves the experience.
Critical to success is a typical startup hustle mentality, a passion for proactive collaboration with customers, prompt technical resolution of their issues, and ensure customers quickly realize maximum value from Plivo's solutions.  Responsibilities
  • Partner with business teams (account executives or account managers) to understand customers' business drivers, map requirements, and design scalable solutions using Plivo APIs or CX AI Agents.
  • Create narratives that resonate with both technical and business stakeholders.
  • Drive proof‑of‑concept projects by owning success criteria, timelines, and technical depth to win customer confidence (with new and existing customers)Ensure customer delight by ensuring a smooth and timely onboarding
  • Diagnose and resolve customer issues, communicate fixes and work‑arounds clearly, closing the loop with customers and internal teams.
  • Socialize product feedback, feature gaps, and adoption blockers to Product, Engineering, and GTM teams.
Qualifications
  • Bachelors degree in Computer Science, or Information Systems, or related technical field, or equivalent practical experience
  • 4 - 8 years in customer‑facing technical roles (Solutions Engineering, Sales Engineering, Technical Account Management, or similar) within SaaS, CPaaS, or modern AI-first platforms.
  • Experience with conversational AI, contact center, or workflow automation solutions is a strong advantage.
  • Solid understanding of RESTful APIs, XML, and at least one modern programming/scripting language (PHP, Python, Ruby, .NET, , Java, Go). 
  • Experience in the CPaaS industry or understanding of communication technologies such as SIP, TCP/IP, WebRTC, SIP Trunking is a big plus
  • Excellent written and verbal communication skills are a must
Behaviour Traits
  • Should be customer obsessed - All decisions should be taken keeping in mind customer value creation
  • Should have an ownership mindset - picking up and solving problems even if it is not your job
  • Should be results oriented - always focussed on the outcome and impact
  • Have a growth mindset - experiment, level up skills and seek feedback
Perks and Benefits
  • Industry-leading compensation and benefits
  • Company-paid medical insurance
  • Ownership-driven culture
  • Generous vacation policy
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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