International Email/Chat Process

18 hours ago

Andheri, Maharashtra, India Talentum network private limited Full time ₹ 3,60,000 - ₹ 4,20,000 per year

Job Title:

International Email/Chat Process

Location:

Andheri East , Mumbai US Night Shift (Email & Chat Process )

Salary:

₹30,000 – ₹35,000 per month

Experience:

2 – 6 years (30 Days Notice Period Candidates can accept)

Job Type:

Full-time

Job Description:

  • Address inbound customer questions and concerns arriving via email and chat
  • Own the entire interaction with that customer and provide total resolution for their needs
  • Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes
  • Investigate and resolve customer inquiries related to their orders or shipments
  • Update systems and document all interactions with customers, associates, and partners
  • Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries

Responsibilities:

  • Duties & Requirements:
  • Efficiently and professionally communicate with customers and assist them with their needs
  • Strong email handling and active listening skills
  • Excellent written communication and comprehension
  • Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
  • Independent decision-making skills with the ability to handle and resolve complex issues
  • Conversational, patient and confident demeanor with a positive attitude
  • Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
  • Motivated to create and perpetuate a team environment in the workplace and among other associates
  • Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
  • Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices

Requirements:

  • 2+ years previous customer service experience in an email based contact center
  • High school diploma or GED
  • Experience in a performance-based or metric-driven environment

Benefits:

  • transmission This is a combination Hybrid Mode 4 Days Work from office
  • Our email / chat team is available 24 hours a day, 7 days a week
  • You must have full time availability
  • Overtime might be required during the week or over the weekend
  • When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data
  • Saturday & Sunday Fixed Week Off

Job Type: Full-time

Pay: ₹30, ₹35,000.00 per month

Work Location: In person

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