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Sr. Officer/Officer

2 weeks ago

Bhopal, Madhya Pradesh, India BOBCARD Full time ₹ 5,00,000 - ₹ 10,00,000 per year

Role & responsibilities:

Key highlights of the role are listed below (purely indicative and not limiting):

The person will be responsible for smart & result-oriented management of the collections portfolio w.r.t credit cards of the Company.

  • Demonstrates good understanding and exposure to credit cards/ Unsecured Loans collections dynamics. Need to have thorough knowledge of Agency management to drive the agency performance metrics.
  • . Drive agencies bucket wise performance for pre-NPA & WOF accounts.
  • Designs and improvise processes to get best outcome
  • Implementation and management of all compliance, regulatory and other customer experience related norms during execution of collection activity.
  • Develop and update robust MIS and ensure all reporting requirements are met for statutory, compliance and regulatory requirements.
  • Tracing NC pool to crack case and improvise resolution.
  • Undertake regular & timely agency reviews team reviews to help increase agency performance.

Job specific skills:

Applicants should possess the following attributes:

  • Good Communication skills
  • Knowledge of call centre Process.
  • Possess Good knowledge of latest RBI guidelines & compliances
  • Strong analytical and decision-making skills
  • Customer Orientation
  • Communication and Team building skills
  • Flexibility in hours of operation
  • Professional written and verbal communication and Interpersonal skills
  • Ability to communicate well at all levels of the organization.