Restaurant Trainer

23 hours ago

Bengaluru, Karnataka, India Spice lounge foodworks Ltd. Full time ₹ 20,00,000 - ₹ 42,00,000 per year

Role Summary:

The Restaurant Trainer is responsible for developing, delivering, and monitoring training programs for all front-of-house (FOH) and back-of-house (BOH) team members. This role ensures consistent service standards, operational excellence, and adherence to brand SOPs across the restaurant.

Key Responsibilities:1. Training & Development:

  • Conduct onboarding training for new hires in FOH & BOH.
  • Train staff on food & beverage knowledge, service standards, grooming, hygiene, and customer interaction.
  • Deliver skill-based training sessions such as cashiering, table service, order taking, upselling, and complaint handling.
  • Provide kitchen training on food safety, recipes, portioning, and equipment handling (as required).

2. SOP Implementation:

  • Ensure all employees follow brand SOPs and maintain quality, consistency, and safety standards.
  • Regularly audit restaurant processes and highlight gaps in operations.
  • Update and maintain training manuals, checklists, and SOP documents.

3. Performance Monitoring:

  • Evaluate employee performance during and after training.
  • Provide constructive feedback and recommend further development plans.
  • Conduct refresher trainings and cross-training as needed.

4. Coordination & Communication:

  • Work closely with the Operations Team and Managers for training scheduling.
  • Support the Training Manager in implementing company-wide training directives.
  • Maintain training records, reports, and certifications.

5. Customer Experience:

  • Ensure team members deliver exceptional guest service.
  • Observe service flow during peak hours and provide on-floor coaching.
  • Identify customer service gaps and recommend improvement plans.

Qualifications & Skills:

  • Bachelor's Degree / Diploma in Hospitality Management or related field.
  • Minimum 1–2 years of experience in the F&B or QSR industry.
  • Strong knowledge of restaurant operations, service standards, and food safety.
  • Excellent communication & presentation skills.
  • Ability to train, motivate, and mentor teams.
  • Strong organizational and reporting skills.
  • Flexible to travel between outlets if required.

Key Competencies:

  • Leadership & Mentoring
  • Attention to Detail
  • Positive Attitude & Teamwork
  • Problem Solving
  • Time Management
  • Guest Service Orientation

Job Type: Full-time

Pay: ₹20, ₹35,000.00 per month

Work Location: In person

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