Technical Account Manager

2 days ago

Remote, India Pentoz technology Full time ₹ 61,600 - ₹ 18,88,682 per year

About Pentoz Technology:

Pentoz Technology is a global digital innovation and IT services firm offering transformative solutions across Cloud, AI/ML, IoT, Blockchain, Cybersecurity, Web & Mobile Development, and Digital Transformation. We help enterprises drive growth through strategic technology implementation and consulting.

Role Overview:

We are looking for a client-centric and technically skilled Technical Account Manager (TAM) to act as a trusted advisor to our key customers. The TAM will be responsible for bridging the gap between the technical delivery team and the client's business goals, ensuring long-term satisfaction, retention, and growth of strategic accounts.

Key Responsibilities:Client Relationship Management

  • Act as the main point of contact for assigned accounts post-sale.
  • Build strong, long-term relationships with clients, understanding their technical and business needs.
  • Ensure a smooth onboarding and delivery process for IT services and solutions.

Technical Guidance & Support

  • Provide technical consultation on implementation, architecture, and system optimization.
  • Coordinate between internal technical teams and client stakeholders to resolve challenges.
  • Conduct regular account reviews, system health checks, and performance updates.

Account Growth & Strategy

  • Identify upsell and cross-sell opportunities within existing accounts.
  • Align client goals with Pentoz's service offerings to maximize customer value.
  • Participate in proposal creation, presentations, and renewal negotiations.

Project Oversight

  • Work closely with project managers and engineering teams to ensure timely delivery of services.
  • Monitor project milestones and resolve risks or blockers proactively.
  • Maintain accurate client documentation, meeting notes, and activity logs via CRM.

Required Skills & Qualifications:

  • Bachelor's degree in Computer Science, Engineering, IT, or related field.
  • 4–8 years of experience in technical account management, solutions consulting, or technical customer success (preferably in an IT services or SaaS company).
  • Strong understanding of Cloud platforms (AWS, Azure, GCP), API integrations, DevOps, and Enterprise IT systems.
  • Excellent interpersonal and communication skills – both technical and business-facing.
  • Strong problem-solving skills and customer-oriented mindset.
  • Experience working with CRM and project management tools (e.g., Zoho, Salesforce, Jira, Asana).

Preferred:

  • Certifications in AWS, Azure, Google Cloud, or other technical specializations.
  • Experience working with enterprise clients or global accounts.
  • Familiarity with Agile/Scrum methodologies.

What We Offer:

  • Competitive compensation + performance incentives.
  • Remote flexibility and international client exposure.
  • Opportunity to work with emerging technologies and Fortune 500 clients.
  • A dynamic, supportive, and innovation-driven work culture.
  • Career advancement into technical leadership, client success, or solutions architecture.

Job Type: Full-time

Pay: ₹616, ₹1,888,682.45 per year

Work Location: Remote

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