Sr. Technical Delivery Manager

5 days ago

Remote, India Khoj Information Technology, Inc. Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Title: Senior Technical Delivery Manager

Job Summary:

We're seeking an experienced Senior Technical Delivery Manager to lead and oversee our managed services teams and projects for large MNCs. The ideal candidate will have a strong technical background, excellent leadership skills, and deep experience in setting up cloud environments, building Centers of Excellence (CoEs), handling critical incidents, and managing globally distributed teams including offshore. This role requires strategic thinking, operational execution, and cross-functional accountability.

Key Responsibilities:

  • Manage and deliver high-quality services to large customers
  • Lead and mentor managed services teams and project teams, including offshore delivery units
  • Drive the setup and governance of cloud environments (preferably Azure)
  • Build, scale, and manage Centers of Excellence in relevant technology or practice areas
  • Handle critical incidents and escalations with a structured, high-impact response approach
  • Ensure seamless delivery of services and projects with strong governance practices
  • Collaborate across functional and regional teams, promoting accountability across all delivery streams
  • Develop and implement delivery strategies, processes, and standards
  • Manage budgets, resource allocation, and capacity planning
  • Identify and mitigate risks, ensuring compliance with regulatory requirements
  • Foster strong relationships with customers, stakeholders, and vendors

Requirements:

  • 8+ years of experience in technical delivery management or a similar role
  • Proven track record of managing large-scale services and projects for MNCs
  • Strong technical background with expertise in cloud platforms (preferably Azure), DevOps, and cybersecurity
  • Experience setting up and leading Centers of Excellence in a specific technology or delivery area
  • Demonstrated success in handling critical incidents and implementing resolution frameworks
  • Strong background in managed services delivery and offshore team management
  • Experience with IT service management frameworks (e.g., ITIL)
  • Excellent leadership, communication, and stakeholder management skills
  • Ability to manage cross-team accountability in a fast-paced environment
  • Familiarity with project management methodologies (e.g., Agile, Waterfall)

Nice to Have:

  • Certification in IT service management or project management (e.g., ITIL, PMP)
  • Experience with automation tools and technologies (e.g., automation scripts, CI/CD pipelines)
  • Knowledge of industry-specific regulations and compliance requirements

CONTACT KHURRAM AT khurram"at"khoj-inc"dot"com

Job Type: Full-time

Benefits:

  • Health insurance
  • Provident Fund

Work Location: Remote

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