Senior Executive

SENIOR EXECUTIVE-OPERATIONS

Location: Mumbai

Type: Full-Time

About us:

LeapForWord is a product NGO committed to eliminating the single biggest bottleneck of Poor English Capabilities, which prohibits students of regional language communities from accessing Professional Education & better Employment Opportunities. Using our translation algorithm, we enable lakhs of teachers to teach English in their mother tongue and develop specific capabilities in their students, namely Reading, Comprehension & Sentence Structuring.

Our hiring philosophy:

We want to onboard like-minded people who are ambitious and passionate about personal growth and the organization. Our goal is to continue impacting over a million lives, and our team needs to be aligned with this vision. We believe that the organization can thrive only when every employee experiences personal growth along with it and envisions working not just for them but also for society at large.

Where do you come in:

We are looking for a Senior Executive for Hindi State Operations, to oversee the project operations and call quality checks. He/she would be responsible for all activities across all district functions. His/ her responsibilities would include designing policies, overseeing customer service/ call quality of our in-house teacher support executives, and implementing technology solutions when needed. He/ She should have an analytical and strategic mind and broad business knowledge. Ultimately, he should lead by setting a good example and engaging the team to achieve goals. To be an excellent fit for this role, he/she should have a consistent work history and previous experience of working in a call center, but also be engaged and have adequate knowledge and abilities of running operations.

Key responsibilities that you will have:

● Create an inspiring team environment with an open communication culture. Set clear team goals and delegate tasks.

● Should be willing and open to travel to the Project State, whenever they are asked to.

● Define the scope of work and monitor to ensure all milestones are achieved.

● Implement efficient processes and standards.

● Plan and Implement customer reach (Qualitative and Quantitative) to gain insights about the customer behavior.

● Mentor and motivate teams to achieve productivity and engagement.

● Assign and oversee tasks of subordinates.

Key skills that we are looking for:

● Experienced in managing day-to-day project operations with a focus on efficiency and results.

● Skilled in leading and supervising teams of 5+ members, including callers, with expertise in assigning, monitoring, and optimizing call tasks.

● Proficient in WhatsApp business features, MS Excel, PowerPoint, and Word, ensuring smooth reporting, tracking, and communication.

● Strong in presentation and communication skills.

● A strategic thinker and hands-on executor, capable of planning, problem-solving, and delivering outcomes effectively.

● Applicants are supposed to know Hindi and English.

Why you should apply:

Working with LeapForWord will allow you to build your professional skills while contributing to society in a meaningful way. This role will enable you to thrive in your career because of the exposure that it has to offer, & the impact it will deliver.

Remuneration:

Remuneration based on skill set, prior experience, and value addition. The salary would be decided upon as per the sector standards.

To apply, mail your CV to with the subject - "Job Application: Senior Executive-Operations"

Job Type: Full-time

Work Location: In person