Customer Support Executive

14 hours ago


Navi Mumbai, Maharashtra, India Orion It Services Full time

Key Responsibilities

  • Handle inbound voice calls and assist customers with queries, complaints, and information requests
  • Respond to customer inquiries promptly and professionally across all channels
  • Follow standard procedures and scripts as needed
  • Escalate unresolved issues to the appropriate teams
  • Ensure a positive and consistent customer experience across all touchpoints

Skills & Requirements

  • Excellent verbal and written communication skills
  • Strong problem-solving and customer-handling skills
  • Ability to stay calm under pressure and handle difficult conversations
  • Prior experience in inbound or blended process preferred


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