Network Engineer L1

Description

Company Overview:

When it comes to IT solution providers, there are many choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's only one: Zones – First Choice for IT. Zones is a global solution provider of end-to-end IT services with an unmatched supply chain. As a Minority Business Enterprise (MBE) with over 35 years in business, Zones specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing Services operating in more than 120 countries and leveraging a robust portfolio, Zones holds top-tier certifications from key partners including Microsoft, Apple, Cisco, Lenovo, Adobe, and more. We've mastered the science of building digital infrastructures that transform how businesses operate—ensuring that whatever they need, they can Consider IT Done.

Follow Zones, LLC on Twitter (@Zones), LinkedIn, and Facebook.

Position Overview:

We are seeking a Network Operations Engineer to develop and maintain functional and secure networks. You may mentor a team of engineers, troubleshoot issues, and optimize network performance. This role requires strong problem-solving skills and thorough knowledge of network administration and architecture. A strong interest in security and data protection is advantageous.

Key Responsibilities:

• 24x7 service operations in rotational shifts.
• Monitoring IT infrastructure: servers, storage, backup, network (switches, routers, firewalls), and security devices (IPS, IDS).
• Categorizing and qualifying alerts from monitoring platforms and engaging respective teams.
• Proficient in monitoring tools (preferably ScienceLogic, Zabbix, ManageEngine).
• Proficient in ticketing tools (preferably ServiceNow, ManageEngine, Ivanti).
• Perform initial troubleshooting to quickly resolve simple issues.
• Handling major incident management and participating in bridge calls.
• Working knowledge of Layer 1, 2, and 3 technologies (VLAN, STP, OSPF, BGP, IP/MPLS, L3VPN, Carrier Ethernet, Transport Networks like Ciena, SDH/Native Packet Transport).
• Eagerness to learn emerging technologies (Routing & Switching, BGP, MPLS, OSPF, VLAN, SD-WAN, Cloud Connectivity, Security).
• Coordinating with Duty Manager for ticket queue management and bulk ticket handling.
• Routing incidents/service requests/changes to appropriate stakeholders within SLA.
• Fault handling and escalation, including liaising with third-party suppliers.
• Maintaining vigilance for major incidents or widespread service-impacting events.

What You Will Bring to the Team:

• Excellent English communication skills.
• Minimum 2–3 years of experience in a similar role.
• Ability to work under pressure.
• Ability to quickly learn and manage a wide range of technical issues.
• Strong team player.

Zones offers a comprehensive benefits package:

While we're committed to providing top-tier solutions, we are just as committed to supporting our own teams. We offer a competitive compensation package where our employees are rewarded based on their performance and recognized for the value they bring to our business. Our employees enjoy a variety of comprehensive benefits, including Medical Insurance Coverage, Group Term Life and Personal Accident Cover to manage life's uncertainties, along with a flexible leave policy to support work-life balance.

At Zones, work is more than a job – it's an exciting career immersed in an inventive, collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or based on disability.