Production/Application Support Specialist

22 hours ago


Bengaluru, Karnataka, India Firebucks Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Responsibilities

  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
  • Incident resolution and supporting production system deployments.
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.
  • Support and deliver within Continuous Integration/Continuous Delivery pipelines.
  • Prioritise workload, providing timely and accurate resolutions.
  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.
  • Understand linux. SSH to linux box, look for web logs etc
  • Understand web apps to be able to troubleshoot issues

Requirements

  • Good to have programming experience with Python.
  • Java and JavaScript development experience would be an added advantage.
  • You should not be afraid to do some development as well as Devops.
  • Clear written and oral communication is a must.

Skills:- Production, Jenkins, Python, Linux/Unix, Amazon Web Services (AWS), Javascript and DevOps



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