
Control M +Middleware L3
3 days ago
Ctrl M & Middleware Support Engineer - L3
Crtl M + Middleware L3 Support. We can get profiles and upload for tomorrow schedules.
Key Responsibilities:
- Provide Level 3 support for Middleware platforms (IBM Websphere MQ, Nginx, IBM MQ, or RabbitMQ, Shell scripting (Bash, KornShell), Python)
- Concepts of firewalls, load balancers, and network connectivity
- Manage and troubleshoot Ctrl-M job scheduling workflows and integrations.
- Handle escalations from L1 and L2 support teams and resolve complex technical issues within SLA
- Perform root cause analysis and implement permanent fixes for recurring issues.
- Collaborate with development, database, and performance engineering teams to deliver long-term solutions
- Maintain and optimize infrastructure including servers, cloud platforms, and virtual environments.
- Participate in change management processes, including CAB meetings and runbook creation.
- Monitor system logs and performance data to proactively identify and resolve issues.
- Support 24x7 operations and participate in on-call rotations
- Document technical procedures and contribute to knowledge base articles.
Required Skills:
- Strong experience with Middleware technologies such as WebLogic, WebSphere ND, IBM Liberty, Apache, Tomcat, NGNIX
- Hands-on experience with Ctrl-M job scheduling tool.
- Proficiency in Linux/Unix environments and basic SQL/database knowledge.
- Excellent troubleshooting and analytical skills.
- Strong communication and collaboration abilities.
- Ability to work independently and in a team under pressureRole & responsibilities
Preferred candidate profile
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