Customer Support Specialist

1 day ago


Mumbai, Maharashtra, India GETSETFIT Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Company Description

GETSETFIT is a virtual fitness studio providing a comprehensive solution for all fitness and nutrition needs, including myth-busting information. This platform aims to help individuals achieve their health and wellness goals effectively.

Role Description

This is a full-time on-site role for a Customer Relations Manager based in Mumbai. The Customer Relations Manager will be responsible for managing customer interactions, resolving customer inquiries, and ensuring a high level of customer satisfaction. The role also involves developing customer service policies, maintaining accurate customer records, and collaborating with other departments to improve customer experience.

Qualifications

  • Strong communication and interpersonal skills
  • Experience in customer service, customer relations, and conflict resolution
  • Proficiency in CRM software and other customer management tools
  • Excellent organizational and multitasking abilities
  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Ability to work effectively in a fast-paced environment
  • Experience in the fitness or wellness industry is a plus


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