Bespoke Operations Manager

Job Req ID: 48808

Posting Date: 31 Oct 2025

Function: Engineering

Unit: Business

Location:
Candor TechSpace, Tikri, Secto, Gurugram, India

Salary: competitive

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The Network Engineering Manager manages the delivery of client technical requirements and deploying optimal networking and connectivity solutions that enable clients and the enterprise to achieve their operational and business goals.

1. Manages teams in the delivery of daily activities and is accountable for system design, build, testing, validation, maintenance, and ongoing support of all network infrastructure components.
2. Manages and ensures client expectations for data communications connectivity and related products and applications, throughout project lifecycle including functionality, cost, delivery schedule, support readiness and relationships (usually working directly with senior level technical resources, project managers, and business decision makers).
3. Manages a team in the preparation of recommendations and supporting details of formal project proposals for network connectivity and configurations.
4. Manages a team in the installation, testing, and setup of new network hardware both physical and virtual (firewalls, routers, switching, monitoring) hardware and software.
5. Manages projects involving interdisciplinary teams, adhering to policy, regulatory requirements, and standards of best practice.
6. Participates in the development and implementation of policies and procedures and ensures their conformance with information systems goals.
7. Manages the delivery of support for clients with data protection and overarching cloud capabilities.
8. Manages the implementation of core and cloud infrastructure security to manage risks and exposure.
9. Manages the day-to-day operations, administration and support of complex IT & OT networks, wired and wireless local and wide area networks.
10. Leads routine analysis and interpretation of traffic and utilisation of services on network connections.
11. Ensures teams follow the development and documentation of network infrastructure, technology, policy, and procedures.
12. Coaches talent, and manages others, to develop capabilities and ensure performance through upskilling, development and recruitment.
13. Implements ways to improve working processes within the area of Network Engineering.

Customer Service

Continuous Improvement

Health & Safety

Network Delivery

Issue Resolution

Network Security

Stakeholder Management

Network Testing

Network Configuration

Customer Relationship Management

Network Integration

Network Implementation

Network Design

Incident Management

Event Planning

Talent Management

Decision Making

Growth Mindset

Performance Management

Inclusive Leadership

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We've brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We're a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it's not just the technology that matters, it's what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you're a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.